Calibration Coordinator

Trescal Inc.•Kent, WA

8d•Onsite

About The Position

Trescal is a growing company looking for new talent to join their organization as the premier independent calibration, repair, and asset services provider in the U.S. They provide customers with single-source, cost-effective, best-in-class solutions. The team is comprised of talented professionals who excel at providing industry-leading calibration, repair, and asset management services. As an employee at Trescal, you will join a people-centric company with an incredible culture that encourages new ideas and suggestions to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. They value teamwork, integrity, quality, innovation, and dynamic engagement. This role is for a Calibration Coordinator in Kent, WA.

Requirements

A high school diploma, GED, or equivalent
Will need to drive the pickup and delivery route as needed.
The ability to lift up to 50 lbs.
Strong communication skills
Excellent customer service skills
Proficient computer skills including strong data entry skills, internet research, Microsoft Office Suite, and database management
Ability to learn new software systems
Must demonstrate good attention to detail
Valid State driver's license and a good driving record
Experience using an inventory management system

Nice To Haves

Previous work experience in customer service.
Previous work experience in shipping and receiving.
Previous work experience in a technical service industry
Experience using shipping software such as: UPS WorldShip or Fed-Ex

Responsibilities

Appropriately package and ship equipment to our customers and vendors, verifying that accessories and options are documented according to shipping policies.
Receive, unpack, and account for the contents of all inbound orders.
Verify the accuracy of incoming shipments against documentation, and identify discrepancies and damage with incoming shipments.
Research and implement shipping options for unusual packaging situations or customer requirements.
Receive and handle vendor deliveries, completing paperwork as needed.
Initiate and manage shipping claims through to resolution, including maintaining contact with delivery service and the affected customer as required.
Use UPS (Worldship) and Fed-Ex to generate shipping labels.
Maintain relationships with UPS, FedEx, and any other relevant parcel sales contacts.
Assist with purchasing commonly used materials such as parts, supplies, tools or services.
Drives the company vehicle to various locations to transport materials and/or equipment to/from/between customer facilities, as well as load/unload vehicle with or without assistance.
Perform other related duties as required.
Assist in the administrative functions of contract review and recall equipment and vendor outsource equipment status.
Relay information to customers (internal and external).
Build & maintain strong customer/vendor relationships.
Work with customers to determine service needs.
Occasionally assist with preparing customer invoicing when needed.
Use internal software to retrieve customer information, equipment status information, and advise customers on status of purchase orders (internal and external).
Track and manage customer equipment being outsourced for servicing at both internal and external vendors.
Perform additional administrative or business functions as required.
Respond to customer inquiries, investigate and resolve issues, provide status to customers.
Prepare purchase requisitions, customer quotations and estimates, and other related letters or memos.