Cage Supervisor

FORT HALL CASINO•Fort Hall, ID

5d•Onsite

About The Position

Oversees and coordinates the daily activities of the Cage division. Supervises staff and operations to ensure a positive customer service experience. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations.

Requirements

High School Diploma or GED.
Two (2) years of casino cashier, accounting, or related experience.
A combination of relevant education and related work experience may be considered.
Valid driver’s license is required when driving vehicles for work-related purposes.
Must be able to successfully pass a background screening / investigation.
Knowledge of department organization, functions, objectives, policies and procedures.
Knowledge of applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
Knowledge of drop count, cage, and cashiering operations.
Knowledge of fraud prevention techniques.
Knowledge of cash handling, banking, and/or accounting methods and procedures.
Knowledge of customer service standards.
Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
Skill in operating a 10-key calculator, currency machines, and cash service ID scanner.
Skill in preparing, reviewing, and analyzing operational and financial reports.
Skill in supervising, training, and evaluating assigned staff.
Skill in making effective decisions in emergency situations.
Ability to communicate efficiently and effectively both verbally and in writing, individually and in group settings.
Ability to maintain confidentiality.
Ability to establish and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to work independently and meet strict timelines.
Ability to analyze situations and adopt appropriate courses of action.
Ability to establish and maintain professional relationships with the public and co-workers.
Ability to make solid decisions and exercise independent judgment.
Must be able to obtain and maintain a gaming license in good standing according to licensing rules and regulations.
Must obtain and maintain a valid driver's license and qualify for insurance coverage under the company's fleet management policy, when applicable.
Pre-employment drug screen.
Personal reference check and employment verification.
Conducts Federal, State, and tribal criminal history in accordance with the Shoshone-Bannock Tribes Gaming Commission Regulation, Part 400.7, Background Investigations.

Nice To Haves

Tribal and Native American preference shall apply to all positions.

Responsibilities

Works with management to implement a strategic plan to deliver services; communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
Increases staff effectiveness by orienting, training, coaching, counseling, and disciplining employees; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
Hosts pre-shift meetings to ensure communication among personnel regarding Cage related activities.
Helps to ensure departmental staffing is maintained within budgetary requirements.
Conducts evaluations of Cage services and works with staff to take appropriate steps to improve performance and/or customer service levels.
Ensures the efficiency of Cage operations and maximum level of service is achieved through a culture of teamwork and consistency.
Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
Complies with all property and department policies and procedures.
Oversees vault and cage operations.
Manages casino cage inventory.
Reviews and verifies jackpot payouts and tax form transactions.
Oversees drops and fills for kiosks and ATMs.
Responds to customer inquiries or complaints.
Prepares and presents daily opening, closing, and variance reports.
Performs as Cage Cashier or Cage Main Banker as necessary.
Maintains a professional, organizational, and community reputation.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned.