Casino Cage Supervisor

Highgate Hotels • Carolina, PR

3d • Onsite

About The Position

Controls the Main Bank, or Cage Vault, during assigned shift. He/She is also responsible for direct supervision and training of Cage Cashiers.

Requirements

• High School diploma or equivalent
• Bilingual required
• One to three years of progressive experience in Casino or related industry required
• Knowledge of Casino rules, regulations and procedures required
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Flexible and long hours required.

Nice To Haves

• Previous supervisory and leadership responsibility preferred

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Safeguard Casino bankroll.
• Curtail unnecessary conversations that occur during operation.
• Instruct cashiers as necessary in proper procedure.
• Verify all documents are completely and accurately filled out, as required.
• Ensure compliance with all applicable requirements of the SOP.
• Supervise and authorize the procedures for table fills and table credits.
• Conduct shift opening/closing procedures.
• Ensure compliance with Federal currency transaction reporting requirements.
• Assume duties as cashier when assigned or required, up to an entire gaming day.
• Adhere to regulatory, departmental and company policies.
• Comply at all times with federal and local laws as they apply to this position.

Benefits

• Medical insurance
• dental insurance
• vision insurance
• life insurance
• short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED