Cage Supervisor

Churchill Downs Incorporated•Louisville, KY

11d•Onsite

About The Position

The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

Requirements

Leadership abilities demonstrated in supervising the department’s operations.
Maintaining a professional working relationship among all internal and external guests.
Oral and written communication skills.
Willingness to assume overall responsibility relative to the performance of the department.
Three to five years of experience in a cashier/banking environment.
Ability to obtain a valid Racing License.

Nice To Haves

2-year degree in related field or equivalent work experience preferred.
Two to three years of leadership experience preferred.

Responsibilities

Supervising the daily operation of Cage and Player Services.
Ensuring guest service, relations, and resolving disputes to assure that our guests have a favorable gaming experience.
Ensuring the safety and security of Team Members and guests, and facilitating programs to effectively control and reduce lost-time injuries.
Delegating duties and assigning responsibilities to Team Members.
Completing and processing performance reviews.
Assisting in the development of Team Members, conducting interviews, and participating in the selection, hiring, coaching, retention, discipline, and termination process.
Reviewing daily staffing levels to maintain a budgeted level of employment.
Ensuring compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
Monitoring for suspicious activity as defined by the BSA and the property’s BSA Policy.
Abiding by and ensuring that all policies and procedures are being followed to safeguard the company’s assets and funds.
Reviewing Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicating and implementing with frontline Team Members.