Cage Supervisor

The Nash Casino•Nashua, NH

2d•Onsite

About The Position

At The Nash Casino, we’re redefining gaming in New Hampshire. As the region’s premier gaming destination, we offer a vibrant, high-energy atmosphere featuring over 1,000 state-of-the-art machines and a variety of table games. Behind every great guest experience is an exceptional team—join us and be part of an exciting, fast-paced environment where your contributions make an impact. We are seeking a detail-oriented and highly responsible Cage Supervisor to join our team. The Cage Supervisor assists in the workflow of the Cage in support of the Cage Management to ensure a positive guest experience and The Nash Casino with department and property policies and procedures as written. Committed to our culture and actively supports all BIG Service initiatives.

Requirements

High school diploma or general education degree required
1 – 3 years related experience required
Must be 21 years of age or older
Must pass all required pre-screening and background checks.
Internal candidates must have been in their current position for at least six months and meet the eligibility requirements as outlined in the Transfer and Promotion policy.
Must be able to obtain and maintain a valid New Hampshire gaming license.

Responsibilities

Consistently communicates operational information and updates based on shift worked to keep all Cage management informed.
Reads all internal memos and huddle sheets before the shift to stay informed and conducts Team Member huddles at the request of the Cage Manager.
Ensures the proper opening, closing, and balancing of all Cage assets and communicates any issues or concerns immediately with the Cage Manager and/or the Director of Cash Operations.
Assists the Cage Manager by conducting transaction verifications to avoid discrepancies and ensure procedural compliance.
Recommends procedural changes to the Cage Manager when necessary and assists in the communication of any updates/changes with all Team Members.
Addresses machine and/or equipment and/or software malfunctions and report any discrepancies to the Cage Manager and/or Director of Cash Operations immediately.
May conduct minor repairs only to ensure workflow.
Possesses a thorough knowledge of cage equipment operation and assists Team Members in the absence of the Cage Manager.
In the absence of the Cage Manager will contact Human Resources for assistance with missing name tags to ensure compliance with company appearance standards.
Responsible and accountable for compliance with all key control standards while on duty.
Immediately reports any issues, concerns, or needs for assistance to the Cage Manager and/or the Director of Cash Operations.
Executes the shift schedule as provided by the Cage Manager shift to shift.
Inform Cage Manager and/or Director of Cash Operations of any infractions of company or department policies and/or procedures immediately.
Ability to work independently with little to no supervision or as part of a team is required.
Must be and remain compliant with all legal or company regulations for working in the industry.