Cage Shift Supervisor

Ko-Kwel Casino Resort Medford•Medford, OR

2d•Onsite

About The Position

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own. Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond. Why this job matters As a Cage Supervisor, you are the guiding force behind a smooth and efficient casino cage operation. You lead your shift with precision and professionalism, ensuring all practices and procedures meet industry standards. Balancing accuracy, security, and guest service, you oversee your team while maintaining records and reports, supporting both guests and staff, and fostering a positive, energetic environment that reflects the excitement and hospitality of the resort.

Requirements

Minimum one (1) year cage, banking, or other acceptable cash handling experience.
Team oriented; minimum one (1) year supervisory experience required.
Demonstrated ability in accurate cash and efficient paperwork handling.
Proficient ability to operate 10-key adding machine/calculator with high degree of accuracy.
General working knowledge of cage and casino operations.
Demonstrated ability to conduct cage operations in accordance with prescribed standards.
Good writing skills.
Minimum one year computer experience with MS Office.
Professional appearance and attitude.
Comfortable communicating clearly and positively with both guests and teammates.
Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.

Nice To Haves

Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
High school diploma or GED preferred.

Responsibilities

Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
Oversee all cage operations during your designated shift, ensuring smooth and efficient processes.
Review all paperwork on your shift to ensure accuracy, completeness, and compliance with cage procedures.
Schedule staff strategically to deliver excellent guest service while maintaining operational efficiency.
Assist Main Bankers and Cashiers as needed to support daily cage operations.
Service kiosks, cash dispensers, and cash recyclers when necessary to keep all systems running seamlessly.
Provide exceptional guest service and build strong, positive relationships with team members.
Offer professional supervision and guidance to cage team members, resolving issues, making sound decisions, and exercising discretion while escalating matters to the Lead Supervisor or Cage Manager when appropriate.
Ensure all team members on shift comply with internal controls, reporting requirements, and company policies.
Record and maintain accurate Title 31 information in accordance with regulations.
Maintain strict security measures to protect company assets and confidential information.
Promote a culture of integrity, teamwork, and hospitality, creating a welcoming environment for both guests and staff.
Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)