Cage Shift Supervisor (Internal Applicants Only)

Angel Of The Winds Casino Resort•Arlington, WA

4d•Onsite

About The Position

The Cage Shift Supervisor is responsible for promoting morale, productivity, and efficiency within the Cage department. This role provides a high level of customer service to both internal and external customers and may act as a Cage Cashier, Employee Banker, or Vault Cashier as needed. The supervisor ensures compliance with all company policies, Tribal, State, and Federal Regulations, Title 31 requirements, and IRS reporting guidelines. They oversee cage functions during their assigned shift, safeguard the casino's bankroll, and supervise the performance of Cage employees, addressing any issues or grievances. The position involves reviewing work procedures to identify improvements, training and mentoring Cage employees, and assisting with kiosk and coin machine issues. The supervisor is also responsible for accurate and timely shift change preparation, kiosk drops and balancing, jackpot verification, and administering daily cash receipts and disbursements, including monitoring MTL/MIL in accordance with Title 31 regulations.

Requirements

Exceptional guest service skills required.
Two years’ heavy cash handling experience and/or casino experience.
Skill in solving practical problems and dealing with situations where only limited standardization exists.
Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization, guests, and outside business contacts.
Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems.
Ability to prepare and interpret reports, correspondence, charts, forms and other information and instructions.
Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Nice To Haves

Supervisory experience preferred or equivalent combination of education and experience.

Responsibilities

Promotes morale, productivity, and efficiency.
Provides a high level of customer service to internal and external customers.
Acts as a Cage Cashier, Employee Banker or Vault Cashier as needed.
Learns, comprehends, and complies with all company policies and procedures, Tribal, State, and Federal Regulations, Title 31 requirements, and IRS reporting guidelines and forms.
Ensures all facets of the Cage comply with all established regulations and policies.
Oversees cage functions during assigned shift.
Safeguards Angel of the Winds Casino’s bankroll.
Supervises and monitors the performance of Cage employees, handle problems and/or grievances of employees/guests, and reports or concerns issues to Shift Manager or Department Manager during assigned shift.
Reviews work procedures and operational problems in order to determine ways to improve service and performance.
Responsible for the training, mentoring, and overall performance of Cage employees under their direct supervision.
Assist with disputes, paper fills, and ticket jams associated with kiosks and coin machine as needed.
Oversees accurate and timely shift change preparation for the Cage department.
Ensures kiosks are dropped and balanced as required.
Verifies jackpot payouts as required.
Administers daily cash receipts and disbursements, verifies transactions as required, reviews variances per established policies.
Monitors MTL/MIL in accordance with Title 31 regulations including transaction entry, accuracy, and required documentation.
Performs other duties as assigned.