Cage Shift Manager - Grave Shift - Maryland
About The Position
The Cage & Credit Shift Manager plays a critical role in ensuring the accuracy, security, and efficiency of all cage, vault, credit, and guest‑service functions during each shift. Your leadership helps maintain strict regulatory compliance, protect financial assets, and deliver a seamless and professional gaming experience for every guest. By guiding team members, overseeing credit activities, and upholding precise operational standards, you help promote a safe, trustworthy, and service‑driven environment that reflects the excellence of the Live! Casino & Hotel brand. Your ability to manage complex processes and support both guest and departmental needs is essential to the continued success of our financial operations.
Requirements
- Four (4) year degree in Business, Finance, Accounting, or related field OR Equivalent work experience in casino cage operations in a casino environment that includes Slot /slot machines and Table Games
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
- Ability to analyze and interpret departmental needs and results.
- Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
- Ability to solve complex problems.
- Ability to distinguish between colors.
- Flexible work schedule.
- Must present self in a well-groomed, friendly, and professional manner.
- Must be able to stoop, bend, and squat.
- Must be able to work in a location with loud noise, visual distractions, and temperature changes.
- Must be able to bend/lift (up to 75 lbs.).
- Must be able to pull/push (up to 75 lbs. with help).
- Must be able to use stairs and elevators.
- 50% Walking
- 100% Standing
Responsibilities
- Supervising the Guest services personnel on assigned shift to ensure accurate control over casino funds.
- Ensuring all policies and procedures are followed.
- Managing processes and procedures to control and reduce loss time injuries.
- Reviewing staffing levels to maintain budgeted employment.
- Delegating authority and assigning responsibilities.
- Development of staff to include training interviewing for hires, performance management to include disciplinary counseling up to and including termination and conducting performance evaluation.
- Maintaining records and reports relating to Variances, deposits & credit Activity and process and/or approve customer applications for casino credit.
- Overseeing credit processing, in accordance with IC §609a.3.
- Approving and extending credit limits as set forth in the internal controls, in accordance with IC §609a.3 and §609a.4.
- Obtaining second approval from the General Manager, Director of Finance or Cage and Credit Manager for all casino credit applications in accordance with IC §609a.4.
- Managing department financial data.
- Reviewing cage shift activities with Cage & Credit Manager.
- Meeting with departmental Directors and Managers as necessary.
- Ability to extend complementaries in accordance with the property comp matrix.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
