Cage Shift Manager

Hollywood Casino Aurora • Aurora, IL

6h • Onsite

About The Position

The Cage Shift Manager is responsible for supervising staff and the overall daily management of a designated shift in the Cage Department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives.

Requirements

• Must be at least 21 years of age
• Associate’s degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience
• Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
• Must have excellent verbal and written communication skills
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate

Responsibilities

• Assists in creating effective and efficient schedules
• Responsible for assisting in the budget process for the department and providing recommendations
• Enthusiastically supports, actively promotes, and demonstrates superior customer service
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks on assigned shift
• Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift
• Responds to guest inquiries while monitoring and applying service recovery within authorized levels
• Conduct investigations into variances, violations of internal controls, and violation of reporting requirements
• Secures the integrity of all assets and oversees balancing of all cage banks
• Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift
• Prepare/review currency transactions reports
• Verify vault accountability at end of shift
• Verify credit line availability
• Review of multiple transactions logs for accuracy
• Verification of main bank and window cashier drawers
• Authorizing checks
• Prepare customer deposit and safekeeping log
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree