Cage PC Attendant - Part Time

The Mint Gaming Hall at Kentucky Downs•Franklin, KY

About The Position

The Cage PC Attendant processes guest and company funds and related documentation in accordance with applicable regulations and company and department procedures. The role safeguards cage assets, maintains the bank balance, assists guests with inquiries and information about property promotions and events, and supports Cage management with transaction verification and procedural compliance. The attendant communicates operational updates, reports discrepancies, equipment or software issues, policy infractions, and other concerns to Cage management. Minor repairs may be performed under management supervision, and the attendant may train other Team Members when requested. The position provides friendly, professional service to guests and works to anticipate and meet their needs, including remaining calm and professional with difficult or upset guests. The role requires working a variety of scheduled shifts, including day, swing, late-night, weekend, and holiday shifts.

Requirements

High school diploma or general education degree required.
1–3 years of related experience required.
Must be at least 21 years old.
Must pass all required pre-screening and background checks.
Must be able to obtain and maintain a valid Kentucky gaming/racing license.
Ability to work a variety of scheduled shifts, including day, swing, late-night, weekend, and holiday shifts.
Internal candidates must have been in their current position for at least six months and meet the eligibility requirements in the Transfer and Promotion policy.

Responsibilities

Communicate operational information and shift updates to Cage management.
Handle guest and company funds accurately and process transactions and documentation according to regulations and company and department policies and procedures.
Maintain the bank balance and safeguard cage assets.
Assist guests with inquiries and provide information about property promotions and events.
Conduct transaction verifications to help avoid discrepancies and ensure procedural compliance.
Address machine, equipment, or software malfunctions and immediately report them and discrepancies to the Cage Manager and/or Director of Cash Operations.
Perform minor repairs under Cage management supervision when needed.
Immediately report issues, concerns, or requests for assistance to Cage management.
Train other Team Members at the request of Cage management.
Immediately inform Cage management of infractions of company or department policies and procedures.
Provide friendly, enthusiastic service to guests, anticipate and meet their needs and preferences, and remain calm and professional with difficult or upset guests.
Develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.