Cage Manager - Virginia

Hotel•Petersburg, VA

3d•Onsite

About The Position

The Cage Manager plays a critical leadership role in ensuring the accuracy, security, and efficiency of all Cage operations at Live! Casino & Hotel. Your ability to guide and support team members, uphold strict regulatory and financial controls, and foster a guest‑focused culture directly contributes to a smooth and trustworthy gaming experience. Through hands‑on leadership, operational expertise, and a commitment to maintaining high service and compliance standards, you help protect the integrity of casino transactions while creating a safe, welcoming environment for guests and team members alike. Your oversight and partnership with senior leadership are essential to driving excellence within one of the property’s most vital operational departments.

Requirements

High School Diploma or General Education Degree required.
Three (3) or more years’ experience in a casino cage operation, with prior supervisory experience preferred
Must be able to work flexible schedule, weekends and holidays.
Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
Broad variety of tasks and deadlines requires an irregular work schedule.
Strong knowledge of all essential cage functions.
Possess good verbal and written communication skills.
Strong leadership, organizational, and mature judgement skills.
Typing skills and 10-Key and computer data entry skills.
Money handling and basic math skills.
Ability to be a TEAM player

Responsibilities

Keeps the Cage Director informed of any relevant information regarding Cage activities/irregularities.
Operates computers and machines used in the processing of all monies
Ensures that any unusual circumstances will be researched, documented and notified to management and/or surveillance
Assist with developing and managing operational budget, also assisting minimizing operating cost.
Must be aware of and reinforce safety and accident prevention.
Must ensure team members immediately report all accidents and complete necessary accident forms.
Conducts initial orientation session with all new cage team members, reviewing all company and departmental policies/procedures and ensures proper training.
Interviews, hires, counsels, and evaluates Main Banker, Supervisors and Shift Managers.
Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and Virginia Gaming Control Board.
Monitors appearance and presentation of Cage, Main Bankers, Supervisors and Shift Managers.
Continually evaluates Cage operations and makes recommendations to enhance efficiency and effectiveness.
Oversees weekly team member schedules to ensure adequate staffing during peak volume periods and less staffing during low utilization periods.
Conducts frequent team member meetings with the Cage Shift Managers to review and discuss various policies and procedures, address problems and concerns, and use as a tool in building teamwork.
Resolves disputes that subordinate Cage Shift Managers are not able to resolve or refers the problem to the Cage Director or Human Resources if still unable to resolve.
Work in conjunction with Credit Department, reviewing credit activities including processing credit applications, access to sensitive information and collection of delinquent accounts.
Other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts