Cage Cashier (Full Time Swing Shift)

Casino and•Baton Rouge, LA

2d•Onsite

About The Position

This role is responsible for a variety of tasks related to cash handling, guest relations, and operational efficiency within the cage. The Cage Cashier will attend meetings, build guest relations, process various financial transactions, and ensure accuracy in all monetary and paperwork dealings. The position requires adherence to company policies, regulatory requirements, and ethical conduct. The Cage Cashier must also be able to handle guest complaints and incidents appropriately, maintaining positive guest relationships. A flexible schedule, including nights, weekends, and holidays, is required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Must be able to work a flexible schedule as required by business operations, including nights, weekends, and holidays.

Responsibilities

Attend and participate in company and departmental meetings.
Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
Redeem and sell chips.
Process Tito tickets by validating and redeeming value.
Validate and settle Slot machine jackpots and cancel credit payouts.
Issue table chip fills and table credits.
Efficiently make exchanges of funds for team members.
Promptly cash guests out, give correct change, and answer guest questions in a courteous and professional manner.
Appropriately use all related equipment and cash handling systems.
Keep cash drawer balanced and in compliance.
Count and verify team member tips/tokes.
Appropriately sort and stack chips.
Review operational data and complete and verify paperwork.
Verify and document personal identification information for appropriate transactions.
Maintain monetary and paperwork accuracy and efficiency within department/property standards and internal controls.
Troubleshoot problems and come up with workable solutions.
Track and complete all government reporting.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Work a flexible schedule as required by business operations, including nights, weekends, and holidays.