Cage Cashier

Red Hawk Casino • Placerville, CA

7h • Onsite

About The Position

The Cage Cashier is responsible for balancing assigned banks, ensuring the protection of Red Hawk Casino's cash and non-cash assets. This role involves various transaction processing duties, including cashing chips, tickets, and gaming tokens, as well as cashing checks and processing tax documents. The Cage Cashier also handles large jackpot payouts, complies with Title 31 requirements, redeems foreign currency, and processes marker issuance and buy-back transactions. Additional responsibilities include counting and balancing chips, preparing chip fills, assisting guests with check cashing and credit lines, processing cash advances and gift card redemptions, and reconciling guest balances. The role also involves answering phones, assisting with credit-related problems, counting gratuities for various departments, distributing cash to casino outlets and Team Member banks, verifying money drops, reconciling accounts, and processing markers, returned checks, and guest deposits. The Cage Cashier maintains records of Main Bank activities, pulls and counts mutilated money, processes bus buy-ins and promotional chips, verifies and redeems table bets, pays out promotional drawings, prepares cash fills for kiosks and cash recyclers, and performs even exchanges between the slot department and the cage. They are accountable for balancing monies received and disbursed, verifying all cash, monetary instruments, and IDs, and identifying suspicious or fraudulent items. The position requires operating basic slot machinery, cash dispensing machines, redemption machines, bill counters, coin counters, and calculators. The Cage Cashier must maintain current knowledge of gaming laws and regulations, report unusual guest activities to supervisors, and train new Team Members in all Cage areas, being held accountable for errors during training. They also facilitate information flow by attending departmental meetings and are responsible for the accuracy, confidentiality, and thoroughness of departmental records. Maintaining guest service levels, informing guests about special events, resolving minor guest conflicts related to rewards, assisting with rewards questions, redeeming gifts, and encouraging sign-ups for the Rewards Club are also key aspects of the role. Performs all other duties as assigned.

Requirements

• High school diploma or GED required.
• Must be familiar with, and able to operate, computers and printers.
• Ability to stand for the duration of the shift.
• Ability to lift 50lb coin bags.
• Must be at least 21 years of age.

Nice To Haves

• Some college courses in banking, finance or related area preferred.
• Cash handling experience preferred.

Responsibilities

• Balances assigned bank accurately and held accountable to a high degree for any variances.
• Ensures Red Hawk Casino cash and non-cash asset protection.
• Cashes chips, tickets and gaming tokens into money for guests, in a courteous, timely manner.
• Cashes personal, business and travelers checks for currency.
• Prepares and processes tax documents and withholding, ensuring correct tax rate is applied.
• Pays out large jackpots.
• Complies with Title 31 requirements by tracking and logging cash transactions in excess of $3,000.
• Redeems foreign currency, computing accurate exchange rates for the various currency received.
• Processes marker issuance and buy-back transactions, providing quality service to each guest.
• Counts and balances chips.
• Prepares chip fills for Table Games.
• Assists guests with enrolling in check cashing and Red Hawk line of credit.
• Processes cash advances and gift card redemption.
• Verifies and reconciles guests' marker and deposit balances with the accounts receivable aging report.
• Answers the phone, assists guests with any credit-related problems.
• Assists various departments in counting gratuities.
• Prepares and distributes cash to casino outlets and Team Member banks.
• Verifies all money drops and deposits money into appropriate accounts.
• Reconciles accounts.
• Processes markers, returned checks and guest deposits.
• Maintains various records of Main Bank activities.
• Pulls and counts mutilated money, preparing it to be returned to the bank.
• Processes bus buy-ins and promotional chips, verifies and redeems table bets.
• Pays out promotional drawings.
• Prepares cash fills for kiosks and cash recyclers.
• Performs all even exchanges between slot department and the cage.
• Balances monies received and disbursed.
• Verifies all cash, monetary instruments and IDs, capturing any suspicious or fraudulent items.
• Conducts operation of basic slot machinery, cash dispensing machine, redemption machine, bill counter, coin counter and calculator.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.
• Brings team member concerns and/or problems and unusual guest activities to the attention of the shift supervisor or manager.
• Trains new Team Members in all Cage areas while monitoring and reporting on trainees' progress.
• Held accountable to a high degree for errors and variances incurred during the training of new Team Members.
• Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports.
• Maintains guest service levels to established standards.
• Maintains a working knowledge of casino’s current and upcoming special events in order to inform guests.
• Resolves minor guest conflicts, which relate to rewards.
• Assist guests with rewards questions.
• Redeems gifts for various weekly gift giveaways.
• Encourage guests to sign up for Rewards Club.
• Performs all other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED