Cage Cashier FT

Career Center•Placerville, CA

11d•Onsite

About The Position

The Cage Cashier is responsible for balancing their assigned bank accurately, ensuring the protection of casino cash and non-cash assets. This role involves providing courteous and timely service to guests by cashing chips, tickets, and gaming tokens into money, as well as cashing personal, business, and traveler's checks. The Cage Cashier also prepares and processes tax documents, pays out large jackpots, and complies with Title 31 requirements for tracking cash transactions over $3,000. Additional duties include redeeming foreign currency, processing marker issuance and buy-back transactions, counting and balancing chips, preparing chip fills for Table Games, assisting guests with check cashing and credit lines, processing cash advances and gift card redemptions, and verifying/reconciling guest balances. The role also involves answering phones, assisting with credit-related problems, counting gratuities, distributing cash to casino outlets and Team Member banks, verifying money drops, reconciling accounts, processing markers, returned checks, and guest deposits, maintaining Main Bank records, and processing mutilated money. Furthermore, the Cage Cashier handles bus buy-ins, promotional chips, table bets, promotional drawings, cash fills for kiosks and cash recyclers, and performs even exchanges between the slot department and the cage. They are accountable for balancing monies received and disbursed, verifying cash, monetary instruments, and IDs for suspicious activity, and operating various machines like slot machinery, cash dispensing machines, redemption machines, bill counters, coin counters, and calculators. Maintaining knowledge of gaming laws and internal controls is crucial. The Cage Cashier also brings team member concerns and unusual guest activities to the attention of supervisors, trains new Team Members, and facilitates information flow through departmental meetings. They are responsible for the accuracy, confidentiality, and thoroughness of departmental records and reports, maintaining guest service standards, and informing guests about special events. Minor guest conflicts related to rewards are resolved, and guests are assisted with rewards questions and encouraged to sign up for the Rewards Club. All other duties as assigned are also part of this role.

Requirements

High school diploma or GED required.
Cash handling experience preferred.
Must be familiar with, and able to operate, computers and printers.
Ability to stand for the duration of the shift.
Ability to lift 50lb coin bags.
Must be at least 21 years of age.

Nice To Haves

Some college courses in banking, finance or related area preferred.

Responsibilities

Balances assigned bank accurately and held accountable to a high degree for any variances.
Ensures Red Hawk Casino cash and non-cash asset protection.
Cashes chips, tickets and gaming tokens into money for guests, in a courteous, timely manner.
Cashes personal, business and travelers checks for currency.
Prepares and processes tax documents and withholding, ensuring correct tax rate is applied.
Pays out large jackpots.
Complies with Title 31 requirements by tracking and logging cash transactions in excess of $3,000.
Redeems foreign currency, computing accurate exchange rates for the various currency received.
Processes marker issuance and buy-back transactions, providing quality service to each guest.
Counts and balances chips.
Prepares chip fills for Table Games.
Assists guests with enrolling in check cashing and Red Hawk line of credit.
Processes cash advances and gift card redemption.
Verifies and reconciles guests' marker and deposit balances with the accounts receivable aging report.
Answers the phone, assists guests with any credit-related problems.
Assists various departments in counting gratuities.
Prepares and distributes cash to casino outlets and Team Member banks.
Verifies all money drops and deposits money into appropriate accounts.
Reconciles accounts.
Processes markers, returned checks and guest deposits.
Maintains various records of Main Bank activities.
Pulls and counts mutilated money, preparing it to be returned to the bank.
Processes bus buy-ins and promotional chips, verifies and redeems table bets.
Pays out promotional drawings.
Prepares cash fills for kiosks and cash recyclers.
Performs all even exchanges between slot department and the cage.
Balances monies received and disbursed.
Verifies all cash, monetary instruments and IDs, capturing any suspicious or fraudulent items.
Conducts operation of basic slot machinery, cash dispensing machine, redemption machine, bill counter, coin counter and calculator.
Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.
Brings team member concerns and/or problems and unusual guest activities to the attention of the shift supervisor or manager.
Trains new Team Members in all Cage areas while monitoring and reporting on trainees' progress.
Held accountable to a high degree for errors and variances incurred during the training of new Team Members.
Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings.
Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports.
Maintains guest service levels to established standards.
Maintains a working knowledge of casino’s current and upcoming special events in order to inform guests.
Resolves minor guest conflicts, which relate to rewards.
Assist guests with rewards questions.
Redeems gifts for various weekly gift giveaways.
Encourage guests to sign up for Rewards Club.
Performs all other duties as assigned.