Cage Cashier Swing

Mohegan•Wilkes-Barre, PA

10d•Onsite

About The Position

This role handles all monetary transactions within daily Cage Operations, including cage cashiering, chip bank, marker bank, poker bank, ES cashiering, and impressment cashiering. The position involves distributing monies to guests, processing transactions for other departments, and ensuring the integrity and accountability of company funds in accordance with regulations. Additionally, the role assists in managing the poker room, replenishing Ticket Redemption Units (TRUs), and coordinating TRU close processes. The Cage Cashier also interacts with guests to encourage program memberships, processes credit applications, and may operate as a sports writer in the on-site Sportsbook, handling betting information and transactions. A key aspect of the role is providing an entertaining and memorable guest experience while promoting superior guest service.

Requirements

Basic computer input skills.
Previous money handling experience preferred.
Must be able to interact with the public in a highly professional and positive manner.
Ability to stand for extended periods of time.
Must be able to work various shifts and flexible hours.

Nice To Haves

A Cage Cashier who performs functions outside the Poker Room Bank may not perform Poker Room Bank functions on the same day during the same shift.
A Cage Cashier who performs functions outside the Chip Bank may not perform Chip Bank functions on the same day during the same shift.
A Cage Cashier who performs functions outside the Marker Bank may not perform marker Bank functions on the same day during the same shift.
A Cage Cashier who performs functions outside the Impressment Bank may not perform Impressment Bank functions on the same day during the same shift.
Cage Cashiers operating as the sports writers will not work in any other Casino Cage capacity during that shift.
In addition, a minimum of 12 hours must pass before they can work other Cage Cashier functions (i.e. chip bank, marker bank, cage cashiering, impressment cashiering, ES cashiering).
Cage Cashiers that work other cage functions other than the sports writer may work as a sports writer before the 12 hour period, but not during the same shift.

Responsibilities

Handles all monetary transactions that occur within the daily Cage Operations functions, including cage cashiering, chip bank, marker bank, poker bank, ES cashiering and impressment cashiering.
Distributes monies to guests via Slot Ticket redemption, chip redemption, and check cashing.
Processes monetary transactions for other departments.
Ensures that all transactions are completed in an efficient and accurate manner.
Responsible for securing the integrity of assigned assets.
Maintains the accountability of company funds in accordance with Internal Controls and Gaming Commission Rules and Regulations.
Assists in managing the traffic flow in and out of the poker games.
Assists in registering players into computerized seating program.
Announces players’ names and tables when seats become available.
Helps to ensure the smooth operation of the poker room by performing the following assigned duties: exchange chips for currency and removal of chips.
Performs duties as a Chip Bank cashier which includes the responsibility for the accountability of the chips in the casino.
Will receive and process chip transfers to and from other banks and windows.
Receives table game credits and issues table game fills to the pits.
Performs duties as Marker Banker which includes the inventory of markers, front money deposits, safekeeping deposits and returned checks.
Responsible for the replenishment of currency and coin for the Ticket Redemption Units (TRU).
Monitors TRU Currency/Coin/BV levels thru the Exchange Manager in order to ensure machines are replenished in a timely service as levels decrease.
Processes large amounts of currency for daily impressments of the TRUs.
Ensures timely and accurate preparation of all daily worksheets, checklists and reports associated with TRUs.
Coordinates daily and month-end TRU close processes including completing daily drops and reconciliation of the TRU Currency.
Transports currency and coin to impress appropriate areas.
Buys the TITO and Currency Drop from Soft Count.
Understands the TRU software programs in order to correctly enter data into systems.
Works closely with Operational Accounting to ensure accurate reporting of TITO information.
Performs minor maintenance and trouble shoots minor problems related to the TRUs, and changes ribbons and papers on all machines.
Coordinates with Equipment Vendors to ensure timely maintenance and reduce downtime.
Maintains the control and integrity of the TRUs.
Consistently interacts with guests, encouraging membership in Players Club and Choice Card programs, rewarding patrons for play and effectively handling questions/problems.
Processing new Players Card membership applications and creating cards in the Streamline database, including all updates and correcting of information to ensure accuracy on all membership accounts.
Develops and maintains thorough knowledge of player tracking system and its components in both harness and slot patron club memberships.
Assists Players Card members with their redemption of daily transactions.
Maintains daily inventory of Players Card daily items redeemed.
Processes credit applications in a speedy manner in order to make credit decisions.
Has the ability to extend complimentary services in accordance with the approved comp matrix.
Maintains lines of communication with banks, credit bureaus and central credit.
Notifies supervisor of critical information on any credit report to ensure good credit decisions.
Cage Cashiers operate as sports writers in the on-site Sportsbook operation and their job duties include: Input betting information into the system, print tickets, accept money from patrons for bet placement and give tickets to guest.
Accurately maintain a bank and reconciles all transactions at the end of their shift.
Verify winning tickets with Supervisor/Manager approval where necessary.
Provides an entertaining, exciting and memorable guest experience.
Performs other related duties as assigned.
Promotes superior guest service.