Cage Assistant Shift Manager
About The Position
Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists with guest inquiries while monitoring and applying service recovery within authorized levels. Reviews and approves Cage documentation based on established levels of authorization. Prepares/reviews currency transactions reports, in absence of Shift Manager, on assigned shift. Verifies vault accountability at end of assigned shift. Verifies Credit line availability, in absence of Shift Manager, on assigned shift. Responsible for verification of main bank and window cashier drawers. Responsible for authorizing checks. Prepares customer deposit and safekeeping log. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. Maintains strict confidentiality in all departmental and company matters.
Requirements
- High School Diploma or equivalent required; or two to four years of related customer service experience and/or training; or equivalent combination of education and experience.
- Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
- Must have excellent written and verbal communication skills; must be fluent and literate in English.
- Ability to maintain a high level of confidentiality and professionalism.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Must have knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, Credit card cash advance systems).
- Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.
Responsibilities
- Supervising staff and the overall daily management of the Cage on a designated shift.
- Supporting, administering, and managing operational goals and monitoring achievements of performance and profit objectives.
- Adhering to scheduling and coordinating with manager regarding any concerns, with attention to guest satisfaction.
- Assisting in the budget process for the department by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
- Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs.
- Ensuring customer service standards are followed by all team members and addressing issues as they arise.
- Assisting with guest inquiries while monitoring and applying service recovery within authorized levels.
- Reviewing and approving Cage documentation based on established levels of authorization.
- Preparing/reviewing currency transactions reports, in absence of Shift Manager, on assigned shift.
- Verifying vault accountability at end of assigned shift.
- Verifying Credit line availability, in absence of Shift Manager, on assigned shift.
- Responsible for verification of main bank and window cashier drawers.
- Responsible for authorizing checks.
- Preparing customer deposit and safekeeping log.
- Ensuring regulatory compliance within area of authority and reporting potential issues to management.
- Ensuring all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.
- Maintaining strict confidentiality in all departmental and company matters.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
