Cage Assistant Manager - MGM Yonkers

MGM Resorts International•Yonkers, MD

3d•$56,000 - $98,000•Onsite

About The Position

As a Cage Assistant Manager, you'll be responsible for overseeing daily cage operations, protecting company assets, and ensuring exceptional guest service in a fast-paced casino environment. In this role, you'll lead and develop cage team members through effective staffing, training, performance management, policy enforcement, and the prompt resolution of operational issues, guest concerns, and security-related incidents.

Requirements

Must be a minimum of 18 years or older with the ability to obtain proper licensure in accordance with New York State Gaming Commission requirements
Proven leader with experience in casino operations, financial institutions, or high volume cash-handling roles
Strong proficiency in Microsoft Office and the ability to juggle multiple priorities in a fast-paced setting
Deep knowledge of regulatory compliance, including Title 31 requirements
A detail-oriented professional with exceptional customer service and communication skills

Responsibilities

Manages the Cage Operations team to include efficient staffing, team member development and training, performance management and policy enforcement.
Advises senior management of major cage exceptions
Assists in the development of Cage Cashier training programs
Develops and conducts ongoing Title 31 training in all applicable areas and ensures compliance by all team members
Oversees complete operations of the casino
Monitors all operational areas for efficiency and effectiveness. Makes recommendations for automation, where possible
Escalates issues of potential importance to the attention of the Director of Cage Operations, Cage/Credit Manager, Shift Manager or the CFO, to include but not limited to; staffing, challenging team member relations issues, procedural violations, regulatory violations, and operational or guest relations breakdowns.
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs
Responds effectively to guest inquiries while providing excellent guest service.
Resolves guest complaints within scope of authority; otherwise refers the matter to management.
Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Benefits

Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs
A supportive and collaborative work environment
Comprehensive health, dental, and vision insurance
Retirement savings plan with company match
Wellness incentive programs to help you stay healthy physically and mentally
Companywide discounts on hotel, entertainment, shopping, and food & beverage
Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond
Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day
Free on-site parking, making your commute hassle-free and convenient
medical, dental, vision, life insurance, 401(k) plans, and time off plans