Cage and Caesars Rewards Supervisor - Full Time (Horseshoe LV)

Caesars Entertainment•Las Vegas, NV

3d•Onsite

About The Position

The Cage/CR Supervisor is responsible for protecting company assets. They accurately handle customer exchanges for chips/cash equivalents for cash, cash checks within established procedures, exchange foreign currency, and perform all other associated Cage/CR functions. The role offers high levels of service to all guests and maintains customer information, assuring the highest standards of confidentiality. The supervisor assists customers in establishing credit lines and communicates with appropriate personnel concerning customer credit information. They handle Pit fills/credits, Marker/FM accountability, and Cashiering Bank accountabilities with ease, cooperating with team members within the department, as well as with other departments. The supervisor must be able to explain and communicate current casino programs and promotions to players.

Requirements

Must be 21 years of age or older.
High School Diploma or equivalent preferred
Minimum of 1-2 years supervisor experience required
Computer experience (WORD, EXCEL, PowerPoint, etc.) necessary for data entry and able to type 35 words per minutes
Ability to communicate with all levels of management in a clear, friendly, and confident manner.
Must be able to get along with fellow team members and work as a team.
Must present a well-groomed appearance.
Must be self-motivated and be able to handle more than one function at a time by being well organized and dependable
Must be able to read, write, speak and understand English.
Good mathematical and clerical aptitude for accurate record keeping.
Excellent customer service skills
Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license

Responsibilities

Directly supervises subordinate staff
Cage Marker issuance/redemption and Front Money Deposits/Withdrawals
AF/Discounts
Title 31 and all other AML regulations
R/S ticket redemptions
Answer telephones
Travelers checks
Wire transfers
Casino Credit Applications
Chip redemptions
Check Cashing and Credit Card Cash Advance
Coupon redemption
Fast Cash redemption
Kiosks – Redemption/ATM, CR Card Reprint/Promo
Numerous bank accountabilities
Foreign currency
Foreign chips
Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
Understands values and supports Caesars Rewards program and special events, promotions, and player programs.
Issues comp. in accordance with department comp and guidelines.
Ensure excellent guest service and demonstrate a sense of urgency while performing duties
Always present oneself as a credit to the department and serves as customer service role model for other employees.
Meet attendance guidelines of the job and adhere to the departmental and company guidelines.
Supervise and direct subordinate department staff
Monitor and track employee files and documentation
Evaluate employee performances, coaches and provides feedback.
Provide assistance to other departments by answering all company emails and replaying in a timely manner.
Ability to adapt quickly to rapidly changing business levels.
Effectively and enthusiastically communicates the benefits of the customer loyalty program and offers Caesar’s Reward Visa to every guest.
Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
Collaborates with work group and all support departments to ensure player satisfaction.
Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
Ensures integrity and confidentiality of all customer data.
Complies with all state, federal and regulatory policies and procedures.