Cage and Caesars Rewards Manager - Full Time (Planet Hollywood)

Caesars Entertainment•Las Vegas, NV

1d•Onsite

About The Position

The Manager of Cage and Caesars Rewards operations is responsible for maintaining proper departmental procedures, expenditures, and day-to-day departmental operations.

Requirements

Must be 21 years of age or older.
Previous Cage Management Experience preferably in the Casino Industry
Knowledgeable of AML/T31 policies
Ability to communicate with all levels of management in a clear, friendly, and confident manner.
Must present a well-groomed appearance.
Strong interpersonal leadership and persuasion skills with the ability to communicate across all levels as needed.
Capacity to work independently with minimal direction, self-motivated, multi-task and time management and dependable.
Excellent customer service skills a must.
Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license

Nice To Haves

Minimum of 1-2 years manager experience preferred

Responsibilities

Supervise and direct subordinate Casino Cage/CR staff to include: selection, training, discipline, employee evaluation performances, scheduling, and counseling.
Oversees the daily operation of the Cage/CR Department at one or multiple properties
Lead organization with methods and actions that are ethical and in full compliance with all applicable laws and regulations.
Demonstrates superior customer service skills and reinforces our Customer Satisfaction objectives through training, coaching and guest interactions.
Responsible for creating and implementing new ways to increase Caesars Rewards enrollments, e-mail, Caesars Rewards Visa credit card, play by Caesars Rewards app acquisitions and retention percentages and awareness of CR leisure spending, Gift Cards and other CR alliances.
Is knowledgeable and can facilitate all employee assigned banks and areas.
Establishes and maintains policies for the physical safeguards over all monies, forms and records relating to Cage/CR cashiering
Report all suspicious persons, activities, or hazardous conditions to Supervisor, Security, or Safety personnel.
Identify compliance risks to eliminate or minimize risks.
Champion, within the organization, a commitment to honesty, integrity, and responsible behavior.
Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
Formulate, direct and participate in the development and implementation of goals and objectives for the department.
Maintain or reduce expenditures to increase cash flow into the casino.
Investigate equipment, services or practices to increase operational efficiency.
Respond to guest complaints or problems and ensure corrective action is taken to prevent reoccurrence in the future.
Plan and formulate the departmental expenses and budget.
Other duties as assigned