Cafe Technology Support Specialist | Internship

Saxbys•Philadelphia, PA

8d•Hybrid

About The Position

Get in on the ground floor of Saxbys busiest season. Every fall, Saxbys opens new cafes across the country and welcomes existing cafes back for the busy fall semester — and behind every smooth launch and reopening is a team making sure the tech just works. We're looking for a Cafe Technology Support Specialist to be the first line of defense for POS, hardware, and connectivity issues across our cafes during our peak opening season. This role is built for someone early in their tech career — ideally a recent grad or current student, and especially a current or former Saxbys team member who already knows our culture and how our cafes run. If you're detail-oriented, calm under pressure, and want real hands-on IT experience (not just ticket-watching), this is for you.

Requirements

Recent graduate or current student in IT, computer science, information systems, or a related field
A foundational understanding of computer hardware, software troubleshooting, and networking
Comfort with Microsoft Office or Google Workspace
The ability to work independently and flex your schedule around cafe opening events

Nice To Haves

Prior experience as a Saxbys team member is a strong plus — you already speak our language
Familiarity with POS systems is a bonus (Toast experience preferred, not required)

Responsibilities

Triage the helpdesk. Log, categorize, and prioritize incoming support requests, routing or escalating anything beyond Level 1 scope.
Solve problems, fast. Troubleshoot common POS, hardware, software, and connectivity issues via phone, email, or remote support — you're the first responder when a cafe team member hits a snag.
Coordinate with vendors. Track tickets through to resolution and keep the POS Programmer & Cafe Support Analyst looped in on anything that escalates.
Support cafe openings. Help with on-site or remote go-live support as new cafes launch throughout the season.
Build the knowledge base. Document common issues and resolutions so the next person (and the whole team) benefits from what you learn.