Cafe Supervisor
About The Position
At Ullr Café, where we honor the Norse god of snow with every cup we serve, you'll bring our Sharing Smiles philosophy to life as our Café Supervisor. Located slopeside at Peak 8, our vibrant coffeehouse is more than just a place for expertly crafted Breckenridge Coffee Roasters coffee and legendary Bloody Mary’s, it's where genuine connections and mountain memories are made. You'll lead a team in creating warm, welcoming moments for guests fueling up for first chair or celebrating après-ski, while embodying our commitment to sustainability and community. At Breckenridge Grand Vacations, we believe smiles transform ordinary interactions into extraordinary experiences, and in this role, you'll have the daily opportunity to spark joy through perfect drinks, heartfelt hospitality, and the beautiful backdrop of the Rockies. By training and inspiring your team, collaborating across departments with our OneBGV spirit, and participating in volunteer initiatives, you'll extend our culture of care beyond the café walls. This is your chance to blend leadership, passion for hospitality, and love of mountain living into a rewarding career where every day delivers new opportunities to share smiles and create lasting impressions. Join us in crafting more than coffee, we're crafting happiness, one cup at a time.
Requirements
- High school diploma or equivalent (GED).
- Minimum 1 years of experience in food & beverage, café, or restaurant operations.
- Strong customer service skills with a friendly, guest-focused attitude.
- Ability to lead, train, and motivate a team.
- Basic math skills (handling cash, calculating discounts, etc.).
- Comfort using computers (Microsoft Office, email, POS systems).
- Flexibility to work mornings, weekends, and holidays.
- Ability to stand for long periods and lift to 50 lbs.
- Food Handler Certification (or ability to obtain upon hiring).
Nice To Haves
- Previous supervisory experience in a café, coffee shop, or restaurant.
- Barista experience (espresso preparation, latte art, etc.).
- Knowledge of food safety & sanitation regulations (ServSafe certified a plus).
- Familiarity with scheduling software.
- Experience in a resort or high-volume hospitality setting.
- Passion for coffee, food, and mountain culture.
- Bilingual skills (Spanish a plus)
Responsibilities
- Assist the Food & Beverage Manager in daily café operations and staff supervision.
- Train, coach, and develop café staff to ensure excellent service and performance.
- Delegate tasks, monitor productivity, and maintain quality control.
- Ensure all staff follow health, safety, and sanitation guidelines.
- Handle guest concerns and resolve issues promptly and professionally.
- Oversee opening/closing procedures, food prep, and beverage service (coffee, sandwiches, baked goods).
- Maintain inventory, restock supplies, and keep the café clean and organized.
- Conduct staff evaluations, provide feedback, and support career growth.
- Schedule staff shifts and manage attendance, tardiness, and time-off requests.
- Uphold company policies, hospitality standards, and brand culture.
- Operate POS systems, handle cash, and follow proper cash-handling procedures.
- Foster a positive, team-oriented work environment.
- Stay informed about resort updates, promotions, and local events.
- Perform barista and food prep duties as needed.
Benefits
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off - Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
