Cafe Supervisor

Boyne Resorts•Petoskey, MI

2d•Onsite

About The Position

The Cafe Supervisor oversees daily cafe operations, ensuring excellent customer service, smooth workflow, and adherence to quality and safety standards. This role leads the front-line team, supports scheduling and training, and helps maintain a welcoming, efficient environment for both customers and staff.

Requirements

High school diploma or equivalent required
1–2+ years of experience in a cafe, coffee shop, or food service environment
Strong knowledge of coffee preparation, food safety practices, and customer service standards
Excellent communication, leadership, and organizational skills
Ability to multitask in a fast-paced environment
Basic proficiency with POS systems and scheduling software
Food Handler's Certification (or willingness to obtain)

Nice To Haves

additional education a plus
Prior supervisory or team lead experience preferred

Responsibilities

Supervise daily cafe operations, including opening/closing procedures and shift transitions
Lead, motivate, and coach baristas and cafe staff to deliver excellent customer service
Create and manage staff schedules to ensure adequate coverage during peak hours
Train new employees on menu items, equipment use, and customer service standards
Monitor inventory levels and place orders for supplies as needed
Ensure compliance with food safety, sanitation, and health regulations
Handle customer complaints or escalated issues professionally and promptly
Maintain cleanliness and organization of the cafe, kitchen, and seating areas
Track sales, cash handling, and daily reports; assist with basic bookkeeping
Assist management with performance reviews and staff development
Ensure equipment (espresso machines, grinders, etc.) is properly maintained and serviced