Cafe Specialist - Quick Service Restaurant (QSR)

Eataly North America•Santa Clara, CA

6d•Onsite

About The Position

Eataly's bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The QSR Specialist assists with the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers. Provides service across all QSR counters, ensuring the team consistently meets high standards of hospitality Sets ups stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.) Ensures all items are dated and following First in First Out (FIFO) standards Manages transactions and ensures accurate accounting Prepares necessary collateral, weighs, labels, packages and serves products Supports, motivates, guides, educates and mentors team members Monitors inventory, checks orders and distributes supplies as needed throughout the department Ensures department complies with all quality, health, safety and sanitation standards Documents, investigates, resolve and escalates guest incidents Assists with administrative duties as needed Performs other duties as required or assigned

Requirements

High school diploma or equivalent; post-secondary degree preferred
1+ year of lead or supervisory experience in food service
Basic math skills and ability to handle money accurately
Excellent communication and problem-solving skills
Knowledge of coffee and coffee production
Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Nice To Haves

Knowledge of Italian cuisine and beverage preferred

Responsibilities

Provides service across all QSR counters, ensuring the team consistently meets high standards of hospitality
Sets ups stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)
Ensures all items are dated and following First in First Out (FIFO) standards
Manages transactions and ensures accurate accounting
Prepares necessary collateral, weighs, labels, packages and serves products
Supports, motivates, guides, educates and mentors team members
Monitors inventory, checks orders and distributes supplies as needed throughout the department
Ensures department complies with all quality, health, safety and sanitation standards
Documents, investigates, resolve and escalates guest incidents
Assists with administrative duties as needed
Performs other duties as required or assigned