Ritual Coffee Cafe Manager (New Location, California Street)

Ritual Coffee Roasters•San Francisco, CA

18d•Onsite

About The Position

The Ritual Coffee Cafe Manager is the enthusiastic, professional, and organized leader that ensures our cafe is always running smoothly and our baristas feel supported. We are looking for that special someone who is passionate about helping us grow our business to the next level through improved strategies, systems, and cultural development. This person is deeply interested in self-growth - asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance to all. We are looking for a leader with a clear and compassionate communication style who is great at being objective, and is a natural at connecting with people. As our Cafe Manager, you do not need to know our exact systems before you start, but you need to be committed to your own growth and the growth and success of the cafe team, your co-workers across departments, and the company as a whole. Your role is to be willing to and actively jumping in and developing solutions where needed. People who are not flexible, not ready to lead by example, nor not open to feedback - need not apply. You are meant for this role if you are a problem solver and a self-starter with a strong interest in - and appreciation for - coffee and people. Ultimately, we are looking for someone who has a talent for cafe operations, coffee, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you!

Requirements

Minimum 1-2 years experience in a cafe leadership role
Proven experience building healthy and inclusive diverse teams
An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills
Excellent communication and teaching skills, able to engage and inspire professional growth
Infectious love of coffee
Proficiency with Google Drive, spreadsheets and general comfort with use of technology
Availability: on-call for emergencies, ability to be on site at cafe when urgently needed
Must be authorized to work in the United States (Required)

Responsibilities

Lead a team of approximately 10-15 retail employees, including Assistant Manager, Shift Leads, a Coffee Educator and Baristas
Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company.
Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed.
Hire people who are a great fit for Ritual and anticipate hiring needs of your cafe.
Train and develop café staff to be knowledgeable and provide great customer service.
Be a great leader and role model of our culture in your cafe and an ambassador for Ritual in the community.
Observe employees and prepare for giving meaningful, supportive regular feedback.
Conduct timely reviews and deliver direct and compassionate feedback, both positive and constructive, and provide tools for baristas to grow during their time at Ritual.
Work with the leadership team to develop and implement standards for Ritual’s culture, values, quality and customer service.
Retail café customers are consistently served delicious coffee to our quality and service standards.
Demonstrate Ritual’s standards for customer service, ensure that all cafe employees are supported to provide that.
Work with the Head of Training to ensure that standards are upheld in cafes and that the caliber of training is sufficient for the cafe to excel.
Our cafe is profitable and contributes to the sustainability of Ritual and our communities – both locally and globally.
Monitor and analyze sales and profitability of the café, be able to cost individual items to maintain established margins.
Work with the Retail Operations Manager to ensure that all items and tax settings are accurate in the POS system.
Oversee cashier functions, including ensuring that items are rung up accurately, and cash handling, including monitoring over/short and deposits.
Set ambitious but achievable goals for each quarter that fit into the outcomes for your position, are in line with overall goals for your cafe, and for Ritual.
Understand how to manage labor, cost of goods, and controllable expenses to contribute to a sustainable bottom line, while making decisions in keeping with Ritual’s values.
The Ritual California cafe is clean, beautiful and safe, providing both employees and customers with a fun, inclusive environment.
Create and maintain a program for preventative maintenance, ensuring that equipment, furniture and café spaces are maintained and updated regularly to prevent them from getting worn down, dated, or falling into disrepair.
Contribute ideas to keeping the café fun and fresh.
Build teams, systems, and processes to ensure the cafe always runs smoothly in spite of inevitable surprises.

Benefits

Subsidized medical insurance
Dental insurance
Commuter benefits
Paid time off
Paid sick days
Holidays (paid at time and a half)
Matching 401k plan
Quarterly bonus system
Pre-tax earnings for public transit
Employee Assistance Program (EAP) - free counseling, physical and mental health, financial and legal coaching
Employee discount on merchandise,and brewing equipment at all our locations
Six paid holidays per year, paid at time and a half for non-exempt employees
Free coffee! After 60 days as an employee at Ritual
Healthcare Benefits (for full-time employees working over 30 hours per week)
85% employer-covered medical insurance: grandfathered Kaiser plans
VSP Vision and subsidized dental PPO or HMO with Premier Access
Healthcare Benefits (for part-time employees working under 30 hours)
SF Medical Reimbursement Account (MRA) $2.56 per hour worked to SF City Option
After one year as an employee at Ritual 401K with up to a 5% company match on employee contributions
Paid Time Off with tenured increases for full-time employees