Cafe Manager (Parisi Coffee)

Parisi Coffee (The Vue)•Overland Park, KS

1d•Onsite

About The Position

Parisi Coffee strives to serve the best coffee and create the best experiences for our guests. The Café Manager role is essential to the success of these goals. The Café Manager owns the implementation and execution of all Parisi Coffee’s operational and brand standards within the café. This person is responsible for cultivating and leading a team of passionate coffee enthusiasts to provide a dynamic café environment and culture that is centered around hospitality, driven by coffee, and achieved through disciplined operational execution.

Requirements

Passion for specialty coffee and customer service is required.
Minimum of one year of management or leadership experience in specialty coffee or closely related retail and food service operations.
Food safety or Quality Assurance training
High school diploma or equivalent preferred

Nice To Haves

Role models and builds a team that exhibits forward thinking, solutions-based behaviors, and an overall positive, uplifting attitude. Creates a positive and welcoming environment for all customers and staff. Embraces change, will never be satisfied with the status quo, and continuously takes steps to further personal skills and knowledge.
Skillfully balances care for team with the ability to make decisions that positively impact the business. Utilizes the relationship with the team to motivate, inspire, and encourage everyone to do their best work and achieve results. Understands the necessity and will take action when performance is sub-par. Embraces the servant leadership model and leads from within the team, not from above.
Has an unrelenting passion for customer service and ensures the team owns the guest experience in all dimensions.
Uses a personal passion for coffee to influence the growth of coffee culture in the café, for both customers and staff.
Actively seeks out ways to achieve results, in order to grow the company and self. Utilizes business acumen to collect, organize, and analyze data in order to inform intelligent business decisions and behaviors that will lead to achieving the desired results.
Provides and digests written and oral communication from leaders, team members, and customers in a clear and consistent manner.
Uses strategic planning and a disciplined approach to manage the work across the day, week, month, and quarter. Keeps all work organized as part of a routine to managing the business. Responds to changing priorities and ambiguity by adjusting the plan as needed.
Must maintain composure and respond to complexities in a calm and collected manner. Follows all policies and procedures of the company and holds the team accountable for the same. Has the ability to handle confidential and sensitive information appropriately.

Responsibilities

Channels all work through the lens of the customer experience. Is aware of the strengths and opportunities in the café and creates plans to continuously elevate the experience by coaching and holding the team accountable to standards.
Follows a structured plan to delegate and follow up on completion of all operational work within the café, including cleanliness and facilities maintenance, inventory management, cash management, scheduling and payroll, staffing, and training.
Fosters a positive rapport with the team in order to motivate each person to align with the cafe and brand vision and to achieve established goals. Provides feedback and coaching consistently and regularly to all team members in the form of conversation, counseling, and formal documentation.
Establishes, checks in, and follows up on the completion of all training plans for the café. Ensures each barista receives the needed training to be successful. Communicates with trainer and leadership in the café to ensure each individual and the team as a whole is challenged and growing.