Starbucks Cafe Manager - Seattle Convention Center

Aramark•Seattle, WA

6d•$91,000 - $93,000•Onsite

About The Position

The Starbucks Café Manager is responsible for leading all day-to-day operations of a high-volume Starbucks location within the Seattle Convention Center. This position oversees team performance, guest experience, food and beverage quality, financial results, inventory management, and compliance with Starbucks brand standards and company policies. The Café Manager will create a welcoming environment for guests, develop team members, and drive operational excellence during convention, event, and peak-volume periods.

Requirements

2+ years of management experience in a coffee shop, café, quick-service restaurant, retail food service, or hospitality environment.
Proven leadership experience managing teams in a fast-paced operation.
Strong customer service and problem-solving skills.
Experience with scheduling, labor management, and inventory control.
Ability to work flexible hours, including evenings, weekends, holidays, and event days.
Proficiency with Microsoft Office and point-of-sale systems
Strong leadership and team-building capabilities.
Excellent verbal and written communication skills.
Financial acumen and ability to manage budgets and operational metrics.
Ability to multitask and prioritize in a high-volume, event-driven environment.
Strong organizational and time-management skills.
Commitment to delivering exceptional guest experiences.
Ability to stand and walk for extended periods.
Ability to lift, push, pull, and carry up to 40 pounds.
Ability to work in a fast-paced environment with frequent bending, reaching, and repetitive motions.

Nice To Haves

Starbucks leadership experience or licensed Starbucks operation experience.
Experience in convention centers, arenas, stadiums, airports, hotels, or other high-volume venues.
Food Protection Manager Certification.
Bachelor's degree in Hospitality, Business, or a related field.

Responsibilities

Recruit, hire, train, coach, and develop café associates and shift supervisors.
Foster a positive and inclusive team culture focused on guest service and engagement.
Conduct performance evaluations and provide ongoing coaching and development.
Create schedules that effectively support business demands while managing labor costs.
Lead daily team huddles and communicate operational priorities.
Ensure every guest receives outstanding service consistent with Starbucks standards.
Resolve guest concerns and service recovery opportunities professionally and promptly.
Monitor service times and operational efficiency to maximize guest satisfaction.
Build a culture focused on hospitality, quality, and consistency.
Oversee daily café operations, including opening, closing, cash handling, and operational compliance.
Maintain Starbucks and Aramark beverage and food quality standards.
Ensure proper merchandising, product presentation, and cleanliness throughout the café.
Monitor inventory levels and order products to support business needs while minimizing waste.
Ensure accurate receiving, storage, and rotation of products.
Manage labor, food, and beverage costs to achieve budgeted targets.
Analyze sales trends and identify opportunities to increase revenue and profitability.
Review operational reports and implement action plans to improve business performance.
Maintain accountability for cash management and inventory controls.
Ensure compliance with health department regulations, food safety standards, and Starbucks and Aramark operating procedures.
Maintain a safe work environment for employees and guests.
Conduct regular safety inspections and compliance audits.
Support emergency and event-management procedures within the convention center environment.