Cafe Manager

Compass Group•City of Albany, NY

3d•$63,000 - $65,000•Onsite

About The Position

We are seeking a dedicated and experienced Cafe Manager to oversee the daily operations of our cafe. The Cafe Manager’s responsibilities will include managing staff, ensuring high levels of customer satisfaction, administrative and reporting duties, and maintaining the cleanliness and organization of the cafe. The ideal candidate has a strong understanding of cafe operations, excellent interpersonal skills, and significant experience in the hospitality industry.

Requirements

Proven experience as a Manager or relevant role in the hospitality industry
Strong knowledge of food and beverage preparation and service
Experience with POS systems
Excellent customer service and interpersonal skills
Ability to manage and motivate staff
Strong organizational and problem-solving skills
Understanding of health and safety regulations
Availability to work a mid-morning into evening shift Monday-Friday, weekends and holidays as needed
Ability to speak effectively before clients and employees

Responsibilities

Oversee daily operations of the cafe
Train and supervise all front of house staff including, but not limited to, barista staff
Ensure all food and drinks are prepared to a high standard
Provide excellent customer service to enhance customer satisfaction
Weekly schedules for staff and covering/replacements in cases of staff absence
Resolve customer complaints effectively
Maintain high standards of cleanliness and compliance with food and health safety regulations
Conduct daily meetings and hold regular staff meetings to communicate goals, expectations, and updates
Manage inventory and place orders with suppliers as needed
Create and implement marketing strategies to attract new customers
Completing various administrative reports, entering inventory and invoices and completing daily deposits and bank runs.
Overseeing our catering department including creating BEO’s, billing and customer satisfaction.
Updating menus both online and in the café as well as working with our POS system.
Cover for GM in their absence
Other duties as assigned.