Cafe Lead

Arc'Teryx•New York, NY

3d•Onsite

About The Position

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together.

Requirements

A minimum of 1 year of experience in coffee shop or retail management
Excellent communication and leadership skills
A strong attention to detail and organizational skills
Can work in a fast-paced environment
A passion for coffee and customer service
Can prioritize and manage multiple tasks within tight deadlines
Excellent written and verbal communication skills
Proactive in identifying the root cause of issues and developing solutions
Remain highly flexible and adaptable when faced with ambiguity
Can balance autonomy and collaboration
Inspire breakthrough thinking and continuous improvement
Seek the best (but sometimes not the easiest) solutions, with an unwavering commitment
Can remain in a stationary position for a minimum of 3 hours
Can stand, walk, stoop, and kneel
Can lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively

Nice To Haves

A deep knowledge of coffee, espresso, and teas (along with the accompanying equipment) is a huge plus
Your passion for your work is paralleled by your passion for getting outside and living it

Responsibilities

Running the overall café-retail experience including supporting with inventory management, communicating with vendors and the Cafe Manager to ensure smooth operations, training of baristas, high-quality drink execution, customer service, cash handling, and cafe maintenance
Leading, training, and inspiring team members to provide an exceptional customer experience
Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations
Ensuring operational efficiency while maintaining a welcoming environment at the cafe
Executing and supporting with staff development programs for new hires
Elevating the cafe's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service
Ensuring that the cafe and equipment are maintained to allow for a clean and safe environment
Placing orders with vendors according to guidelines
Managing positive relationships with vendors
Communicating regularly with Cafe Manager and Store Director regarding sales, staffing, employee performance, and overall operational efficiency
Maintaining excellent food quality and customer service
Creating a positive and encouraging environment for team members
You are fully accountable for and oversee the execution of all deliverables on the Cafe Manager Role and Responsibilities document, and you perform the role responsibilities of the Barista, Lead Barista as needed.