This position is responsible for developing, communicating, and implementing processes and practices to meet business needs. The Cafe Lead supervises the team within the cafe, managing member needs to deliver on the business plan and contribute to the overall success of the club. They maintain in-depth knowledge of business operations, ensuring the cafe area meets company and regulatory standards for quality, inventory, production, sanitation, equipment usage, safety, and compliance. The role also involves leveraging digital tools to drive sales, improve the shopping experience, and elevate associate engagement. The Cafe Lead drives business results, ensuring commitment to operational excellence, planning for profitability, maintaining a neat, clean, and safe work area, and ensuring appropriate staffing levels and accurate audit and compliance standards. They also teach and train the team, identifying training needs, providing and developing necessary skills, encouraging career growth, and sourcing new talent. The role embraces differences, creates a workplace where associates feel seen, supported, and connected, and strengthens the team by helping, developing, and mentoring others. The Cafe Lead maintains high standards of integrity, ethics, and compliance, acting in a selfless manner and being humble, self-aware, honest, fair, and transparent. They deliver results while putting the customer first, make decisions based on reliable information, and balance short and long-term priorities. The role also involves displaying curiosity, a desire to learn, taking calculated risks, and demonstrating courage and resilience, driving continuous improvements, and supporting others through change.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed