Cafe Lead- Eataly Lexington Caffe

Eataly North America•New York, NY

6d•Onsite

About The Position

Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first-ever Eataly Caffè, and we’re on the lookout for a Café Lead to help lead this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè!

Requirements

2+ years of experience supervising a café or quick service operation
Experience and knowledge in coffee/food production and BOH management
Excellent communication and team leadership skills
Outstanding problem-solving skills and can stay calm and focused while under pressure
Proficiency in Microsoft Office
Ability to stand, bend, reach and be mobile for up to 4-6 hours
Ability to lift up to 20 lbs.
Ability to operate a commercial espresso machine

Nice To Haves

Food Handlers License and Serv-Safe Certification are a plus

Responsibilities

Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee practices, operational efficiency, and health and safety.
Collaborates closely with the Caffe Manager, to manage and monitor standard operating procedures.
Leads by example to motivate and train Caffe Team Members.
Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
Collaborates with other team members seamlessly and fulfill duties across all sections of the Caffe, including back-of-house and front-of-house areas.
Masters product knowledge and storytelling to answer questions about our menu and products, offering guidance on allergens and ingredient information.
Maintains Eataly Caffe standards of guest service, presenting a hospitable and professional demeanor during all levels of business volume.
Ensure the Caffe remains clean, organized, and neat at all times in both guest and employee areas through assigned cleaning duties, such as bathroom checks and table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking guest and employee areas.
Receive retail and product orders. Unload, organize, and stock deliveries; record information; communicate shortages, discrepancies, and expired or damaged products.
Sets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.).
Assists the Caffe Manager with shift administration, including opening and closing duties.
Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills.
Actively trains Caffe team members in collaboration with the Store Manager and other Caffe teams.
Represents the store to the community and guests.
Performs other duties as assigned.