Cafe General Manager - Midtown Village

Rival Bros•Philadelphia, PA

2d•Onsite

About The Position

Rival Bros is a Philadelphia based coffee & hospitality company that is dedicated to serving quality coffee, and delivering a superior customer experience to our communities and wholesale partners. We strive to make our products remarkable and approachable across all of our locations. We are a brand built on the foundation of being approachable, authentic and driven - both in our people and our products. The Cafe General Manager position is a collaborative, hands-on role, often working side by side with teammates and management, to bring an exceptional cafe experience to our communities. Cafe General Managers are responsible for leading our teams, overseeing daily operations, and assuring the integrity of our products and brand. This role requires strong leadership skills, financial acumen, organization and the ability to cultivate a positive cafe culture. Our Cafe General Managers can work every role in the cafe.

Requirements

2+ years of experience as a Cafe Manager or similar leadership role
A guest-focused mindset with a passion for hospitality
Comprehensive knowledge of, or strong desire to learn, coffee origins, processes, preparation and brewing techniques
Ability to coach, mentor, & develop hourly team members
Knowledge of POS systems and restaurant management software
Ability to adapt to a fast-paced and occasional high-stress environment
Excellent communication, organizational, and leadership skills
Experience with financial management, including P&L oversight and budgeting
DOH Accreditation and/or ServSafe Certified

Responsibilities

Recruit, train, develop, and onboard a high-performing team
Foster a positive, team-oriented culture with strong communication and accountability
Lead by example while working side-by-side with your team
Conduct performance evaluations and provide regular feedback to staff
Oversee daily cafe operations
Maintain high service standards, ensuring a consistently excellent guest experience
Uphold quality assurance standards for all menu items
Create staff schedule while focusing on labor costs to maximize efficiency
Ensure smooth coordination between all positions in the cafe
Manage inventory, ordering, and supplies related to all cafe operations
Implement and monitor necessary SOPs for the cafe
Handle guest feedback with professionalism and problem-solving skills
Build relationships with the community to enhance brand presence
Monitor budgets, sales, and expenses to meet financial goals
Track and analyze key performance indicators (KPIs) to drive revenue and profitability
Implement cost-control strategies without compromising quality
Monitor sales and revenue, and implement strategies to maximize profitability
Prepare and present reports on sales, labor, and other financial aspects as required
Maintain a clean guest facing environment at all times
Ensure compliance with health and safety regulations, labor laws, and company policies
Have or obtain within 90 days after hiring: City of Philadelphia Food Safety Certificate
Oversee facility upkeep and coordinate with vendors as needed
Uphold cleanliness and sanitation standards in all FOH & BOH areas
Attend working shifts on time and in accordance with dress code and appearance guidelines
Ensure all necessary shift coverage
Master knowledge of products sold in the store
Availability to work a varied and flexible schedule, including the busiest cafe shifts such as early mornings, weekends, and holidays
Average 45 hours/week
Periodically lift, push, pull or carry items up to 50 lbs in weight (putting away deliveries of boxes, heavy items such as coffee orders, etc)
Stand for extended periods of time
Periodically climb stairs, ramps, or uneven surfaces
Work with equipment that is hot and/or sharp