Cafe Customer Service Associate

VICTORY CHRISTIAN CENTER INC•Tulsa, OK

140d•Onsite

About The Position

The Customer Service Associate member is responsible for providing exceptional customer service, crafting high-quality coffee beverages, and maintaining a clean, welcoming environment. They act as the "front line" of the business, engaging with customers, handling transactions, and ensuring efficient service during fast-paced shifts.

Requirements

Food Handlers Permit
Customer Service oriented
Attention to Detail
Ability to multi-task
Good communication skills including written and verbal skills.
Some experience working in a POS system and cash handling.
Ability to understand and follow specific instructions and procedures.

Nice To Haves

Barista Knowledge is preferred but not required.

Responsibilities

Greeting customers immediately and warmly upon entry.
Accurately taking orders via the POS system, noting customizations (roast preference, dairy, syrup).
Preparing and serving hot/cold beverages (espresso, lattes, pour-overs, teas, cold brews) following specific recipes and company standards.
Dialing in grinders, measuring coffee, and ensuring the correct texture/temperature for steamed milk.
Preparing and serving food items such as pastries, sandwiches, and soup.
Constantly replenishing cups, lids, syrups, pastries, and dairy products to maintain workflow.
Monitoring stock levels and notifying management of low supplies.
Setting up or shutting down equipment, sanitizing machines, and balancing the cash register at the end of the shift.
Processing cash and credit card transactions accurately.
Providing positive and cheerful customer service to all staff, students, and visitors to Victory.
Assisting in prepping food and drink areas in Victory Café.