Cafe Coordinator
About The Position
The Tortuga Café Coordinator is responsible for managing and organizing the day-to-day operations of the Café. They oversee staff recruitment, training, and supervision. They play a vital role in providing excellent customer service and ensuring a clean and welcoming environment for guests. They handle ordering, inventory, and ensure food & beverage cost standards are being met to increase profitability and customer engagement. This position also involves preparing and serving food & beverages, handling cash transactions, and maintaining the snack bar area. The ideal candidate will possess a passion for service, the ability to learn food notes and prepare dishes to standard, strong math skills for cash handling, have an attention to detail, and the ability to lead a team.
Requirements
- Previous experience in a food service or other role in the hospitality industry.
- Strong knowledge of food preparation and service.
- Strong math skills, including basic math and retail math, are essential for cash handling duties.
- Ability to manage staff.
- Good organizational and time management skills.
- Understanding of health and safety regulations.
- A friendly demeanor with excellent communication skills to help create a positive atmosphere for guests.
- Must be willing and able to travel for offsite programming and possess a valid driver’s license.
Nice To Haves
- Previous experience as a barista is beneficial.
Responsibilities
- Oversee daily operations of the Café
- Recruit, train, and supervise staff
- Manage inventory and place orders with suppliers as needed
- Ensure all food & beverages are prepared to a high standard
- Manage food & beverage cost and implement cost-saving strategies where necessary
- Provide excellent customer service to enhance customer satisfaction
- Conducts all opening and closing procedures. (Opens and closes cash tills, kitchen cleaning, etc.)
- Greet customers warmly and take their orders efficiently.
- Operate POS register for food and beverage.
- Handle cash transactions accurately, ensuring proper change is given.
- Prepare food and beverages according to established recipes and standards.
- Maintain high standards of cleanliness and compliance with food and health safety regulations.
- Ensuring that all guests feel welcome and are given responsive, friendly, and courteous service always.
- Clean and restock foods, beverages, condiments, and other supplies.
- Washes and dries dishes, glasses, and other cooking/food prep utensils.
- Assist with inventory management, including restocking supplies as needed.
- Utilize basic math skills to perform retail math calculations for sales.
- Upsell menu items to enhance customer experience and increase sales.
- Help customers by answering questions about items from the menu and making recommendations.
- Achieving company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Assigning staff side work including cleaning duties.
- Manage the Café’s image and suggest ways to improve it
- Control costs and minimize waste
- Ensure compliance with health and safety regulations
- Review and evaluate staff performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
