Cafe Coordinator, Kohler Waters Spa

Kohler Co.•Kohler, WI

4d•Onsite

About The Position

The Cafe Coordinator provides supervisory support for the Kohler Waters Spa Cafe, helping to oversee front-of-house operations and ensure exceptional guest experiences. This role supports daily cafe operations, inventory/ordering management, spa events and activations, and serves as a knowledgeable resource on spa services, amenities, and cafe offerings while upholding Forbes and Kohler Luxury Standards.

Requirements

Must be 18 years of age or older.
High School Diploma or equivalent required.
Availability to work various operational hours. This includes but is not limited to nights, weekends, and holidays.
Ability to cross-train in multiple cafes, to include back-of-house culinary operations, such as juicing and prep, to support the broader F&B team as needed to ensure a sustainable and efficient workflow.
Minimum 3 years of experience in specialty coffee or luxury hospitality, with demonstrated leadership or supervisory aptitude.
Strong interpersonal skills, time management, and attention to detail.
Proven ability to train others, manage multiple projects simultaneously, and maintain professionalism and effective decision-making in high pressure environments.
Possession of, or ability to obtain, a ServSave Certification with the National Restaurant Association or equivalent.
Advanced knowledge and demonstrated proficiency of espresso machinery, milk science, latte art, nitro systems, and POS operations.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

Supervisory experience preferred.
Previous experience with food preparation preferred.

Responsibilities

Perform all duties as Barista and Barista II.
Deliver exceptional guest experiences in alignment with Forbes and Kohler Luxury Standards.
Maintain knowledge of Kohler Waters Spa services, amenities, and wellness offerings to answer guest questions and enhance the overall spa experience.
Manage monthly inventory counts and reconciliation, maintain accurate inventory records, and assist with purchasing, ordering, and cost control initiatives.
Maintain cafe SOPs, opening/closing procedures, operational documentation, and food safety standards.
Support onboarding and training new associates on service and operational standards.
Develop and execute seasonal beverage features, promotions, and cafe initiatives.
Support spa events, wellness programming, and guest activations throughout the Cafe and Spa facility.
Serve as a resource for guests regarding menu items, ingredients, allergens, spa services, and resort offerings.
Resolve guest concerns professionally and collaborate with other departments to ensure a seamless guest experience.
Complete all tasks as assigned by leadership.