Cafe Barista

Advocate Health and Hospitals Corporation•Pleasant Prairie, WI

12h•Onsite

About The Position

The Cafe Barista is responsible for providing excellent customer service in a coffee shop environment. This role involves greeting customers, preparing and serving food and beverages, processing transactions, and maintaining high standards of product preparation, sanitation, and operational procedures. The barista will also assist with training new staff, managing inventory, and contributing to cafe goals for sales and profits.

Requirements

Typically requires 1 year of experience in a hospital or hotel/restaurant food service environment.
Ability to contribute to a positive work environment.
Thorough understanding of food preparation through on-the-job training or a food service course.
Attends barista training sessions to attain certification and recertification.
Excellent customer service skills.
Ability to maintain patient confidentiality.
Ability to perform responsibilities in a self-directed environment.
Ability to read and understand written and oral communications.
Excellent communication and customer service skills to effectively interact with internal and external customers.

Nice To Haves

None Required.

Responsibilities

Greets all customers by providing quick, friendly and personal service.
Delivers legendary customer service by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Sells and serves baked goods and food items to customers.
Processes transactions through the POS and provides change to customers.
Follows cash handling procedures and cash register policies.
Maintains the highest level of standards for all product preparation.
Adheres to all licensed Starbucks recipes (at Starbucks locations only), specialty drinks, measurements and food presentation standards.
Provides top quality espresso shots for hot and cold beverages.
Maintains espresso equipment to manufacturer and sanitation standards.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Communicates with staff and management to solve problems and improve quality & service and effectively implement change.
Contributes to cafe goals for increasing sales and improving profits.
Assists with new barista training by positively reinforcing successful performance and giving respectful and encouraging coaching.
Monitors and records temperatures of food items and equipment (i.e. dish machine, refrigerators).
Reports food danger temperatures to manager.
Monitors cooked food temperatures and utilizes established procedures to ensure safe food handling techniques and prevent bacteria contamination.
Prepares inventory, requisitions daily supplies and ensures proper labeling and storage.
Replenishes food service areas to include supply of food, cold beverages, dry supplies, paper supplies, etc.
Follows established operational policies and procedures to ensure safe food handling techniques and prevent bacteria contamination.
Performs sanitation duties on a continual basic to ensure a safe work environment, including utensils, refrigerators and transportation carts and food service equipment.
Maintains proper production, safety and sanitation standards.
Corrects deficiencies as required, including interpretation, maintenance and implementation.
Complies with Hazard Analysis Critical Control Point standard.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program