Cafe Attendant

Convene Hospitality Group•Boston, MA

1d•Onsite

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. We are seeking an energetic and detail-oriented Cafe Attendant to join our team at the prestigious Convene Aries Club, located in the heart of Boston's Financial District at International Place. In this role, you will deliver exceptional customer service, prepare quality cafe offerings, and help create a welcoming, high-end experience for our members and event guests.

Requirements

Maintains positive company morale and professional attitude
Excellent verbal and written skills
Well-organized and detail-oriented
Regularly required to lift and/or move items up to 30 pounds
Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects
Regularly required to handle food and hot beverages
Strong Coffee Knowledge – ability to train and develop peers

Responsibilities

Delivers exceptional, personalized service to every guest while sharing key details and recommendations about our premium food and beverage offerings.
Maintains high professional standards, creates a welcoming atmosphere, and carries out additional operational duties as assigned.
Ensures that all customers are educated on our products and services.
Maintains the highest quality, consistent product standards, elevated service.
Follows all Company beverage recipes and procedures.
Passes monthly re-certifications in a timely manner.
Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
Curates weekly beverage specials and collaborates with onsite team to thoughtfully pair specials with programming.
Proficiently prepares espresso and tea beverages.
Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
Verbally receives and calls back customer orders in a friendly manner.
Reports all customer complaints to manager on duty.
Responds proactively to prevent customer service situations.
Full knowledge of coffee and food menu required.
Accurately rings sales orders into the Point of Sale system and completes each transaction efficiently.
Answers customer questions regarding coffee beverage preparation, and menu item preparation and ingredients.
Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
Sells and serves baked goods and miscellaneous food items to customers.
Displays and restocks all food items for customers to purchase.
Maintains efficient, friendly service.
Restocks paper goods and other miscellaneous service items as needed.
Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
Delivers food orders to coinciding tables and customers, while maintaining steps of service standards.
Works closely with the Culinary team to ensure food orders are being delivered in a timely manner.
Completes side work as assigned and as necessary.
Assists in the distribution of weekly shipments.
Responsible for bussing, maintaining and cleaning common areas and shared meeting rooms within the Cafe area.
Reports potential safety hazards to the manager on duty.
Reports all employee accidents to the manager on duty.
Informs the manager on duty of any operational inconsistencies.