Cafe Associate

Legends Global•New York, NY

4d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. THE ROLE The Café Associate is responsible for providing quick and efficient service to customers in a variety of duties relating to a fast-casual food service experience. Some duties include recording transactions, processing payment with a point-of-sale system; receiving, executing and delivering vertical catering orders; stocking counters and maintaining sanitation standards of café counter, storage areas and in the seating area, maintaining and stocking retail sundry display.

Requirements

High School diploma or equivalent qualification
Prior experience working in café-/concession-style establishment
Excellent guest service skills
Maintain a professional, polished appearance and high standards of personal hygiene in accordance with company grooming and dress code policies, including guidelines related to visible tattoos, facial and body piercings (limited to one per ear), and non-natural hair colors
Basic knowledge of food preparations, service standards, guest relations and etiquette
Willingness and drive to exceed the guest expectations
Ability to read, speak and write in English and communicate with management and guests
Ability to work in fast-paced environment
Ability to perform basic mathematical calculations
Ability to work extended hours and flexible shifts including mornings, nights and holidays, and weekends
Ability to maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
Ability to work independently as well as in a team setting during set up and service
Sufficient mobility to be able to bend, squat, and reach
Ability to transport up to 50 lbs. on a continuous basis
Ability to be on feet for extended hours
Must have a working email to communicate with your managers as well a working telephone number (always kept up to date)
Ability to consistently practice safe work habits
Ability to follow all safety policies and procedures and regulations and complete company-wide safety training as well as additional job specific training

Responsibilities

Ensure that the correct opening procedure is followed: all areas of the café are prepared, tidy and secure, coffee and food service are ready for the day’s service
Provide excellent customer service to guests by being knowledgeable and enthusiastic about the café’s menu of products—including allergy and dietary restrictions
Accurately and properly record all transactions via the point-of-sale system
Collect the proper payment for food and beverage items via payment card
Greet guests by name, when possible, and upsell based on proactively determining guest needs
Receive, execute and deliver orders for the vertical catering program while ensuring guest satisfaction
Ensure that all food and beverage cabinets and coolers are stocked and tidy to deliver a full-service experience to every guest
Ensure that all condiments and paper goods are stocked and cleaned daily
Ensure food is served at the correct temperature and portion size
Maintain a clean and well-organized workspace allowing colleagues to locate resources and product as needed
Assist in the setup, execution, and clean-up of any Café demonstrations and presentations
Ensure that café seating areas are cleaned and wiped throughout the day and that the floor is clean, swept, and mopped throughout service as needed
Ensure all retail items area appropriately stocked and maintained
Perform general cleaning tasks to adhere to health and safety standards
Assist with daily, weekly and monthly inventory as needed
Attend and participate in mandatory staffing meetings and training programs
Ensure that the correct closing procedure is followed: all areas of the café are to be left clean, tidy and secure, restocked and ready for the next day’s service
Complete all other duties as assigned by supervisor