Cafe Associate - Barista

Pitchoun Bakery•Los Angeles, CA

3d•Onsite

About The Position

Café Associate Position: at 545 S Olive St, DTLA. Experience needed since position could lead to a Shift Supervision Position. As a Pitchoun Café Associate, you will assist customers and provide the best service possible to each and every customer, according to the Pitchoun service principles. Pitchoun is dedicated to its employees and their ultimate success and has the utmost respect for each employee while providing them the support to succeed in their respective positions.

Requirements

High school diploma or general education degree (GED); experience and/or training in customer service/ retail environment; or equivalent combination of education and experience; experience of the FOH positions.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must have strong, positive interpersonal and communication skills and the ability to work as a team member
Excellent computer skills.
Constant computer/POS Register use.
Must be detail-oriented; Energetic and exemplifies a passion for quality and a desire for knowledge.
Ability to work under pressure in a fast-paced environment and to deal with stressful situations.
CA food handlers card required.

Nice To Haves

Experience needed since position could lead to a Shift Supervision Position.

Responsibilities

Is punctual and maintains a good attendance record.
Maintains a clean and polished appearance, wearing the designated uniform.
Is familiar with and abides by all Pitchoun policies, procedures, and systems.
Performs all side work and daily job expectations according to schedule.
Uses techniques supported by training on suggestive selling and up-selling in order to boost store sales and increase satisfaction.
Is professional on all levels while clocked in or on company premises.
Leaves issues not related to work, outside of work.
Comes to work with a positive attitude and outlook on the day.
Communicates to Management daily and throughout shift to optimize productivity and customer satisfaction.
Maintains the utmost integrity and honesty while employed at Pitchoun.
Greets and seats guest as needed.
Understands throughput and speed of service.
Multi-tasker must be able to do all FOH operations; may assist in sandwich making, coffee making & other drinks prep, salad prep, and bussing.
Keep all areas clean and organized, assisting in cleaning tables, dishes, bathrooms, trash removal when needed.
Assist in setting up patio furniture and maintenance of outside fixtures and seating area.
Preps batches for the retail counter.
Prepares all drinks, coffees, and teas.
Provides an irreproachable customer experience by serving guests quickly, efficiently, and in a pleasant manner.
Ensures customer satisfaction with each and every customer contact.
Solves issues related to customers immediately and efficiently.
Owns the problem until it is resolved.
Develops long-lasting relationships with the neighborhood.
Acknowledges those who visit the store frequently.
Knows Pitchoun products, has full knowledge of bread, pastry, and kitchen.
Learns about each product & its ingredients, is able to describe the menu items and makes smart suggestions to our customers.
Understands the relationship of our products to the French culture and background of the owners.
Maintains and consolidates pastry and bread displays throughout the day appropriately.
Handles sales transactions at the retail counter and follows Pitchoun cash handling policies and requirements.
Completes all opening, mid, and closing procedures.
Assists Managers in troubleshooting and adjusting menu items and prices.
Answers the phone when needed with proper etiquette and takes orders over the phone.
Certified in all Front of the House positions to include dishwasher, prep, busser, drinks, cashier, phones, and expeditor.