Cafe Assistant Manager

Stonewall Kitchen LLC•York, ME

7h•$22 - $26•Onsite

About The Position

The Cafe Assistant Manager is responsible for assisting the Café Manager in daily operations of the Café in a manner that will contribute to achieving profit objectives, guest satisfaction, and a friendly and enthusiastic work environment for all team members. Support the Café Manager to ensure compliance with prescribed standards in the areas of guest relations, labor costs, paper costs, restaurant safety and sanitation, as well as ensuring compliance with established food standards, food quality, preparation, and production.

Requirements

Strong customer service skills with at least 1-3 years restaurant experience in the front and back of the house
Results driven with strong organizational, time management, and written and verbal communication skills
Creative, flexible, and adaptable to change
Proven ability to effectively deal with conflict
Experience effectively delegating and training team members
Must be computer literate
Available to work flexible hours, including weekends and holidays
May be required to work in excess of 40 hours per week periodically as business needs require
May be required to attend meetings or training sessions outside normal work schedule
Must be able to lift 50 lbs, stand for 8 hours at a time, lift, bend, twist, reach, kneel, squat, and climb stairs
Knowledge of local, state, and federal health and sanitation laws with Serv Safe certification a plus

Responsibilities

Support the Café team and overall operations to ensure a positive guest experience with innovative, high quality food options
Process guest orders, prepare and serve food and beverages according to quality and sanitation standards
Effectively perform functions necessary to the opening and closing of the café including back office tasks
Facilitate effective onboarding and training as directed by the Café Manager
Serve as a role model by utilizing G.U.E.S.T. guidelines with guests and Module 9 Standards of Conduct with team members
Utilize G.U.E.S.T. Guidelines and training resources to educate team on product, improve selling skills and achieve business goals
Resolve guest problems or complaints by determining optimal solutions
Help manage the Café revenue and operating expenses by monitoring and managing expenditures to be within budget, and adjusting to current business trends
Assist with purchasing in accordance with established inventory levels and budget
Provide operations support to ensure compliance with all legal requirements and company policies and procedures regarding safety, quality, sanitation, maintenance, and food safety, communicating any issues to the Café Manager