Assistant Manager - Madison Cafe

Wonderstate Coffee•Madison, WI

3d•$17 - $19•Onsite

About The Position

The Assistant Café Manager supports the daily operations of the café by helping create an exceptional experience for both customers and team members. This role partners with the Café Manager to lead day-to-day operations, develop team members, maintain operational excellence, and foster a positive café culture that reflects Wonderstate Coffee's mission and values. The Assistant Café Manager serves as a working leader, balancing customer service, team support, and operational responsibilities while helping the café achieve its business goals.

Requirements

High school diploma or equivalent required.
Previous barista experience required.
Strong servant leadership with a passion for developing people.
Excellent customer service and relationship-building skills.
Strong communication and interpersonal skills.
Ability to prioritize tasks and adapt in a fast-paced environment.
Excellent organizational and time management skills.
Demonstrates initiative, accountability, and sound judgment.
Ability to coach, motivate, and support team members.
Passion for specialty coffee, food service, and creating exceptional customer experiences.
Demonstrates Wonderstate's mission, values, and commitment to honoring relationships.

Nice To Haves

Previous café, restaurant, hospitality, or retail leadership experience preferred.
Previous experience coaching or leading team members preferred.
Food safety certification (or ability to obtain) preferred.
Satisfactory driving record, if applicable.

Responsibilities

Support the daily operation of the café, ensuring exceptional customer experiences and efficient workflows.
Assist with opening, closing, cash management, and daily operational procedures.
Maintain a clean, organized, safe, and welcoming café environment.
Support inventory management, ordering, and product merchandising.
Assist with equipment maintenance and facility needs.
Assist with hiring, onboarding, training, and coaching team members.
Provide day-to-day leadership, direction, and performance feedback.
Help foster an engaged, collaborative, and positive team culture.
Support scheduling and daily staffing needs in partnership with the Café Manager.
Lead by example while creating an environment where team members can grow and succeed.
Deliver exceptional hospitality and build meaningful customer relationships.
Maintain high standards for beverage quality, food preparation, cleanliness, and service.
Address customer concerns professionally and proactively.
Support continuous improvement of the café experience.
Assist with payroll review, timecard approvals, scheduling support, and operational reporting.
Help manage café communications and daily administrative responsibilities.
Partner with the Café Manager to implement company initiatives and operational improvements.
Support special events, community engagement, and café promotions.
Provides day-to-day leadership, coaching, and direction for café team members.
Supports performance management, onboarding, scheduling, and employee development in partnership with the Café Manager.