Café Store Manager - Eataly Caffe - FUTURE STORE OPENING

Eataly North America•New York, NY

13h•Onsite

About The Position

Eataly Caffè is expanding its concept and seeking passionate hospitality professionals for future openings. At Eataly Caffè, we bring the tradition of Italian coffee culture to life through exceptional espresso, outstanding service, and genuine hospitality. This role involves leading a team to meet business objectives, delivering outstanding service, and overseeing all aspects of café operations, including back-of-house and front-of-house functions, as well as customer engagement. The manager ensures Eataly Caffè consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety. The role requires hands-on engagement with employees to foster teamwork and operational excellence, motivating and developing the team by setting clear expectations and leading by example. The manager will also fulfill guest needs by working as a barista, cashier, or in dining area maintenance, and ensure adherence to Food Safety and Quality standards, collaborating with the Director of Operations to implement standard operating procedures. Key responsibilities include managing labor, costs, inventory, regulatory compliance, pricing, and merchandising, utilizing financial reports and business data for analysis. The manager will also assist with team scheduling, recruit and train café team members, and act as a brand ambassador for Eataly.

Requirements

2+ years of experience supervising a café or quick service operation
Experience and knowledge in coffee and coffee production
Excellent communication and team leadership skills
Outstanding analytical and problem-solving skills
Proficiency in Microsoft Office
Ability to stand, bend, reach and be mobile for up to 4 hours
Ability to lift up to 20 lbs.
Ability to operate a commercial espresso machine

Nice To Haves

Food Handlers License and Serv-Safe Certification are a plus

Responsibilities

Oversee daily operations to ensure Eataly Caffe consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety.
Engage with Caffe employees in a hands-on capacity to foster teamwork and operational excellence.
Motivate, inspire, and develop team through setting clear expectations and leading by example.
Fulfill guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, etc.
Ensure adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations.
Collaborate closely with the Director of Operations Eataly Caffe to develop, implement and monitor standard operating procedures.
Manage labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
Employ a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data.
Assist in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume.
Actively recruit and train Caffe team members in collaboration with HR and Talent Acquisition teams.
Act as a brand ambassador for Eataly, representing the store to the community and guests.
Perform other duties as assigned.