CAFÉ FRONT OF HOUSE LEAD

Bok Tower Gardens, Inc.•Lake Wales, FL

18h

About The Position

The Café Front of House Lead supports The Bok Tower Gardens Foundation’s mission through profitable operation of the Blue Palmetto Café. The role provides a quality visitor experience and coordinates front-of-house service, staff, and volunteers while upholding Bok Tower Gardens’ mission, vision, and cultural values. The Lead coordinates daily service and staffing needs, trains and guides Café staff and volunteers, serves guests, processes sales, supports catering and events, and helps manage food and supply inventory. The role maintains safe food-handling practices and clean, orderly work areas; completes opening, closing, and security duties; communicates operational matters to management; and supports revenue goals and expense control. The position works a varied 40-hour weekly schedule, Monday through Sunday, including weekends, holidays, and occasional evenings. Opening and closing duties may extend beyond public Café hours, and special events may require earlier or later hours.

Requirements

High school diploma or equivalent.
Two years of food service, hospitality, or comparable experience.
Supervisory and training experience.
Outstanding customer service and effective communication skills.
Computer literacy.
Strong organizational, time-management, and problem-solving skills.
Dependability, flexibility, and the ability to manage multiple duties in a fast-paced setting.
Ability to obtain SafeStaff certification.
Vision, hearing, and speech abilities needed for guest service and communication.
Ability to stand and walk for prolonged periods; bend, reach, and handle food, supplies, and equipment; and move heavy boxes using safe handling procedures.
Ability to work a varied 40-hour weekly schedule, Monday through Sunday, including weekends, holidays, and occasional evenings; special events and opening or closing duties may require hours outside public Café hours.

Responsibilities

Coordinate daily front-of-house operations, delegate tasks, support scheduling, and train and guide Café staff and volunteers in service standards, cashiering, safety, and opening and closing procedures.
Provide friendly, professional guest service; answer questions about the menu, Gardens, and events; resolve guest concerns or refer them to management; attend the service counter; and answer telephone calls promptly.
Process register sales and apply approved discounts, tax exemptions, departmental charges, and promotions.
Serve and replenish menu items and beverages, and maintain attractive displays and approved signage.
Lead catering setup and breakdown in the Magnolia Rooms, Olmsted House, and Hilltop; support onsite and offsite events; and assist with food preparation, boxed meals, and catered meals.
Monitor food and supply levels; prepare weekly front-of-house ordering lists; receive and verify deliveries; document discrepancies; assist with inventory counts; maintain organized storage; and rotate products using first-in, first-out procedures.
Maintain safe food handling, labeling, product rotation, and temperature monitoring.
Keep kitchen, dining, patio, service, and storage areas clean; maintain the weekly cleaning list; operate service and cleaning equipment; and complete opening, closing, and security duties.
Communicate staff needs, visitor feedback, sales trends, supply needs, and operational concerns to management.
Promptly report safety hazards or suspicious activities, attend meetings and training, and participate in committees as assigned.
Support revenue goals and expense control, follow Gardens policies and procedures, and perform other appropriate duties as assigned.