Café Coach- Seaport

Capital One•Boston, MA

9h•Onsite

About The Position

Café Coach Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money. We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve. And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole and really want to be a part of this whole reimagined banking experience. As the Café Coach, you'll have the unique role of leading a Café team and facilitating legendary experiences for our Customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business. You're more than just a manager for the Café Ambassador team, you'll be a trusted mentor and guide for their individual development and overall team performance.

Requirements

High School Diploma, GED, or Equivalent Certification
At least 2 years of Customer, Retail, or Financial Services experience
At least 1 year of People Management experience or 2 years Retail Bank Experience

Nice To Haves

3+ years of Customer, Retail, or Financial Services experience
2+ years of People Management experience
Bachelor's Degree

Responsibilities

Lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team.
Take pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors.
Drive continuous improvement and never settle for the status quo.
Achieve and exceed customer-based goals and metrics.
Connect with Café visitors and regulars alike, whether handing out free coffee cards, helping folks with technology challenges or simply showing off some of the cool services and products we offer.
Work with local businesses, nonprofits and charities to plan events both in and outside of the Café.
Learn what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.
Showcase what's possible in our physical space and how to easily navigate our mobile and online experience.
Be available when customers need assistance, steering them in the right direction with concise and easy-to-understand advice.
Work with an energized team of Café Ambassadors and help inspire teammates.