Café Coach- Seaport

Capital One • Boston, MA

21h • Onsite

About The Position

Capital One is redefining banking by creating Capital One Cafés, which are welcoming environments where customers can explore digital and financial tools, enjoy coffee, and interact with Ambassadors. These Cafés aim to integrate banking into customers' daily lives and help them save time and money. The Café Coach leads a Café team, facilitating exceptional customer experiences and acting as the face of Capital One in the community. This role involves building alliances with local organizations and collaborating with vendors to generate new business. Beyond managing, the Café Coach serves as a mentor and guide for the Café Ambassador team's individual development and overall performance.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Customer, Retail, or Financial Services experience
• At least 1 year of People Management experience or 2 years Retail Bank Experience

Nice To Haves

• 3+ years of Customer, Retail, or Financial Services experience
• 2+ years of People Management experience
• Bachelor's Degree

Responsibilities

• Lead and mentor a Café Ambassador team, fostering professional and personal development and high performance.
• Maintain the physical Café space and coach Café Ambassadors to create a welcoming environment for customers and visitors.
• Drive continuous improvement and innovation within the Café experience, never settling for the status quo.
• Manage a team to achieve and exceed customer-based goals and metrics, demonstrating a franchise ownership attitude.
• Engage with Café visitors and regulars, assisting with technology challenges, handing out free coffee cards, and showcasing Capital One's services and products.
• Build community alliances by working with local businesses, nonprofits, and charities to plan events both in and outside of the Café.
• Learn and understand Capital One's products, services, and experiences to effectively guide customers toward their financial goals.
• Showcase digital tools and demonstrate how to easily navigate Capital One's mobile and online banking experiences.
• Act as a customer advocate, providing patient, concise, and easy-to-understand assistance and advice.
• Collaborate with and inspire Café Ambassadors as a team player.

Benefits

• Comprehensive, competitive, and inclusive health benefits
• Comprehensive, competitive, and inclusive financial benefits
• Other benefits that support total well-being
• Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees