Café Associate

ASM Global•New York, NY

11d•Onsite

About The Position

The Café Associate delivers a world-class guest experience through food and beverage service in a fast-paced café environment. The role supports daily operations by preparing and serving food and beverages, maintaining cleanliness and presentation standards, processing transactions, and helping ensure an efficient, welcoming atmosphere. The position contributes to operational excellence, hospitality standards, and guest satisfaction. The position is on-site at Well& by Durst - 151 in New York City. Compensation is $18 per hour, with medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) plan.

Requirements

High school diploma or GED preferred.
Previous café, restaurant, hospitality, retail food service, or guest service experience preferred.
Experience in high-volume hospitality, entertainment, attraction, stadium, or restaurant environments preferred.
Food Handler certification or equivalent food safety certification preferred.
Strong guest service and interpersonal communication skills.
Ability to work effectively in a fast-paced, high-volume environment.
Strong attention to detail and commitment to hospitality standards.
Ability to work collaboratively as part of a team.
Ability to follow operational procedures and food safety standards consistently.
Flexible schedule availability, including nights, weekends, holidays, and event days.
Ability to communicate effectively in English.
Ability to stand and walk for extended periods.
Ability to lift, carry, push, and pull up to 30 lbs. safely and repeatedly.
Ability to safely operate food service equipment and cleaning tools.

Nice To Haves

High school diploma or GED.
Previous café, restaurant, hospitality, retail food service, or guest service experience.
Experience in high-volume hospitality, entertainment, attraction, stadium, or restaurant environments.
Food Handler certification or equivalent food safety certification.
Basic cash handling and POS system experience.
Bilingual skills.

Responsibilities

Greet, assist, and engage guests professionally and courteously.
Prepare, package, and serve food and beverage items according to company recipes, presentation standards, and food safety guidelines.
Process guest orders accurately and operate POS systems, handling cash and credit card transactions.
Maintain cleanliness and organization of café stations, counters, seating areas, storage rooms, and service equipment.
Restock food, beverages, paper products, and operational supplies throughout shifts.
Support opening, closing, and event-based procedures as assigned.
Follow health, sanitation, food safety, and company policies and procedures.
Monitor product quality, freshness, and presentation throughout service.
Collaborate with culinary, stewarding, operations, and leadership teams to support seamless service.
Respond professionally and efficiently to guest requests, questions, and service recovery opportunities.
Assist with inventory organization, product rotation, and waste minimization.
Maintain a clean, safe, and guest-ready environment.
Perform additional operational duties assigned by leadership.