Café Associate

Altea•Ottawa, ON

10d•Onsite

About The Position

The Café Associates are coffee and tea enthusiasts who relish in working with people and consistently provide a five-star customer service experience to all members and guests. They have a knack for establishing rapport, building relationships, and brewing a great cup of java! They spread joy and optimism to our members and guests while preparing handcrafted beverages. They promote Starbucks services and consistently improve member retention by determining guests’ coffee interests and anticipating their needs, creating genuine moments of connection and exceeding expectations day in and day out. These cheerful customer service masters are passionate about working with people. They get a kick out of making someone’s day a little brighter, whether it be a member, guest, or colleague. They are team focused and customer service conscious. These multi-taskers can jump from preparing handcrafted hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas to working the food line, preparing muffins, bagels etc. to working the cash register, all with seamless transition. They also take great pride in maintaining white glove standards when it comes to the cleanliness of the Starbucks area. They have accurate and detailed knowledge of all beverages and food items served. They can think on their feet and effectively use their resources. If they don’t know the answer, they’ll dig until they find it.

Requirements

At least 1+ year in the coffee service industry
2+ years in the customer service industry
Experienced and comfortable with working busy shifts, friendly, outgoing, and dedicated to outstanding customer service
All team members must have current CPR/First Aid certification prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
A recent Criminal Background Check prior to commencement of training and/or work

Nice To Haves

Post-secondary education relating to the health and fitness industry
Additional certifications or workshops relating to customer service

Responsibilities

Welcoming all members and guests and taking their orders
Entering orders into point of sale, receive and process transactions
Preparing handcrafted, hot, and cold coffee and tea beverages tailored to clients’ specific orders
Educating members and guests on the menu and making recommendations
Answer questions regarding the menu, ingredients etc.
Maintain inventory and replenish supplies
Work alongside colleagues in a team environment
Clean and sanitize equipment and seating areas
Comply with health and safety regulations