Café Assistant

Cynet Systems•Boston, MA

4d•Onsite

About The Position

This role involves setting up and breaking down the coffee service area, preparing beverages, serving food items to customers, and maintaining inventory of both food and non-food supplies. The assistant will also be responsible for cleaning equipment and preparation areas, receiving and storing supplies, and assisting customers in a courteous manner. Accuracy in handling transactions and following established procedures are key aspects of this position.

Requirements

High school graduate or equivalent GED.
Strong verbal and written communication skills.
Ability to communicate effectively with stakeholders and the public.
Ability to perform basic mathematics including addition, subtraction, multiplication, and division.
Ability to work in a coffee shop environment with varying levels of temperature and noise.
Ability to negotiate in a cramped workspace.
Ability to immerse hands in soap, rinse, and sanitizing solutions.
Ability to stand for 100% of the workday.
Ability to bend, stoop, reach and lift weights averaging 10 lbs.
Ability to lift 30 lbs.
Ability to push and pull carts averaging 40 lbs.

Nice To Haves

Cashier experience.
Customer service experience.
Multi-lingual skills.

Responsibilities

Set up and break down the coffee service area.
Obtain pots, utensils, food, and non-food items for the serving area prior to, during, and after service.
Prepare coffee, tea, and assorted beverages and arrange equipment for service.
Clean related equipment including coffee machines, toasters, bakery cases, bagel racks, trucks, and refrigerators using appropriate solutions.
Serve food items to customers while adhering to portion control and service standards.
Use appropriate serving utensils such as knives, spoons, spatulas, tissue, and wax paper.
Maintain adequate supply of food items in refrigerators, bakery cases, and bagel racks.
Maintain adequate supply of non-food items in cabinets and under counters and alert management when supplies are low.
Observe safety, proper food handling, storage, and food temperature control procedures following established standards.
Cut, tray, and transport food items from the bake shop and manage storage or disposal of leftovers.
Clean preparation areas by washing walls, counters, ceilings, doors, windows, and signs using cleaning solutions.
Receive, replenish, and store supply items such as coffee cases, paper goods, and beverage cases in appropriate locations.
Assist customers in a courteous and helpful manner and promote food sales.
Respond to changes in service and guide fellow employees to adjust with changes of menu and service.
Accurately ring in all food purchased by retail customers.
Accurately debit cost centers, fund numbers, or plates for credit meals.
Follow established procedures to ensure correct cashing and receiving of cash.
Document errors in cashing procedures according to policy.
Follow all policies and procedures as described in the cashier manual.
Sweep and mop floors and clean equipment using appropriate cleaners.