Assistant Café Manager

Compass Group•Mountain View, CA

4d•Onsite

About The Position

The Assistant Café Manager for Bon Appétit Management Company is responsible for assisting the Café Manager on the overall success of the café. This means adhering to the Client’s culture and guidelines, the Health Department’s regulations, and Bon Appétit’s standards and expectations of food quality, freshness and presentation. This position assists the Café Manager in managing the daily operations of the café, including selection, development, and performance management of employees. This position also motivates and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers and maintains a working relation with the Client.

Requirements

Has a minimum of 1 years’ applicable experience in a like volume and quality food service establishment
General hospitality knowledge and interest in sustainability and sustainable food practices
Has the ability to operate web-based ordering systems to process customer requests, changes to orders, menu updates and client profiles
Proficient with Google Suite, Word processing, and spreadsheet applications
Ability to meet Bon Appétit unit specific uniform standards for this position and utilize all Personal Protective Equipment’s per Bon Appétit guidelines

Nice To Haves

Related education or equivalent work experience preferred

Responsibilities

Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management
Teaches and adheres to Bon Appétit’s philosophy, culture and commitment to quality food and exemplary service
Takes ownership of the Café
Has a passion for food
Hires, trains and supervises the daily conduct of the staff
Provides direction to employees regarding operational and procedural issues
Supervises the adherence to proper uniforms and standards following the employee handbook and established account guidelines
Develops employees by providing ongoing feedback, establish performance expectations
Helps conduct employees’ reviews, coaching sessions, and disciplinary actions
Ensures that all Hiring and Training standards are met and documented
Prepares schedules and ensure that Café is staffed properly at all times
Oversees that high-quality food items are creatively well prepared and presented in a cost-effective manner
Follows Bon Appétit food standards
Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards
Makes sure all kitchen waste is disposed of properly in the most sustainable manner as supported by the client
Represents the company in a courteous, efficient, and friendly manner in all customer, client, and employee interactions
Responds to all comments and complaints within 24 hours and follows up with a written response to the General Manager
Interacts with customers and resolves customer complaints in a friendly and service-oriented manner
Communicates with the Client honestly, accurately and in a timely manner
Ensures that overall café meets the standards as presented, as well as oversees the daily appearance and upkeep of the café
Supervises the proper garnishing and presentation of food
Adheres to Bon Appétit’s standards of fresh and creative décor, as specified
Ensures that overall café meets the standards as presented, as well as oversees the daily appearance of the entire café
Edits the daily signage for proper spelling and descriptions
Utilizes all web based informational systems, including web menu and catering menu
Assists Catering Management team with special events as needed with staff, culinary, and management presence
Adheres to all Health Department, OSHA and ADA regulations
Follows all Safety Manual guidelines
Develops and revises Front of the House daily and weekly cleaning checklists and oversees their accomplishment
Conducts daily meetings and ensures that regular trainings are occurring in the café
Reports any injury, accident and/or food borne illness incident for customers and/or staff accurately and in a timely manner to the General Manager/HR department
Trains Front of House personnel in safe operating procedures of all equipment, utensils and machinery.
Provides safety training in lifting, carrying, hazardous material control, chemical control, first aid, and CPR
Attends monthly safety meetings and participates in safety inspections