Caesars Rewards Supervisor

Caesars Entertainment • Chandler, OK

5d • Onsite

About The Position

The Caesars Rewards Supervisor is responsible for maintaining a high level of knowledge regarding the Caesars Rewards program and its benefits, effectively promoting and training all aspects of the program. This role requires thorough knowledge of the Caesars Rewards Visa program and the ability to motivate the team to meet acquisition goals. The supervisor ensures Representatives provide accurate information, adhere to Family Style Service standards, and maintain composure in difficult guest situations. They communicate company initiatives, foster a supportive team culture, and conduct performance evaluations and coaching. This position works collaboratively with the Marketing Operations Manager to improve processes, culture, recognition, training, and promotion execution. The supervisor also assists in interviewing, hiring, and training employees, performs administrative tasks, maintains data integrity, and resolves guest issues in coordination with various departments and enterprise-wide centers. They must also promote employee safety and adhere to the Everyone Greets Everyone (EGE) policy.

Requirements

• Ability to read, write, speak and understand English.
• Must maintain a well-groomed and professional appearance.
• Must be able to use multiple computer programs at the same time.

Nice To Haves

• Bachelor’s degree in marketing, Business Management, or related field preferred.
• Leadership experience is preferred.
• Fluent in use of Microsoft Office Products (Excel, Word, PowerPoint, Access).
• Rational decision-making abilities, including the ability to resolve guest/employee issues.
• Strong organizational skills are required.
• Ability to coordinate multiple tasks at once and work without supervision.
• Ability to compile, compute and analyze pertinent data needed for reports.
• Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.

Responsibilities

• Maintain a high level of knowledge regarding the Caesars Rewards program and its benefits and be able to effectively promote and train all aspects of the program.
• Have thorough knowledge of the Caesars Rewards Visa program and successfully motivate the team to meet minimum established monthly goals for Caesars Rewards Visa acquisition.
• Ensure that Representatives are using the Family Style Service standards throughout the shift to create fun and excitement while delivering quality guest service.
• Maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome.
• Communicate all new companies, property, and management initiatives to the team in a positive manner with clear expectations and the enthusiasm to be successful as a team.
• Create a caring culture that helps employees succeed and achieve their goals.
• Issue performance evaluations as well as coaching for success.
• Meet Department customer service goals, and EOS/SFS goals.
• Work in conjunction with the Marketing Operations Manager as a team to improve processes, the employee and guest culture, employee recognition, training and the successful execution of all new promotions and program benefits.
• Assist in the interviewing, hiring and training of employees.
• Perform administrative tasks such as combines and suspends, daily audit, manual account adjustments, research accounts, respond to customer service complaints and work closely with other departments, Corporate Loyalty and Caesars Rewards Centers enterprise-wide to resolve guest issues.
• Maintain data integrity and confidentiality when working with guest accounts.
• Maintain a high level of knowledge regarding all Caesars Rewards rules & regulations, brand standards and audit standards, as well as property income control standards.
• Promote employee safety.
• Adhere to the Everyone Greets Everyone (EGE) policy.
• Participate in all mandatory meetings and pre-shift BUZZ sessions.
• Get along with co-workers and work as a team.
• Respond to visual and aural cues.
• Present a well-groomed, professional appearance.
• Meet the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
• Work a varied schedule including holidays, nights and weekends as needed.
• Work a reasonable amount of overtime when required.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level