Caesars Rewards Supervisor

Caesars Entertainment•Chandler, OK

6d•Onsite

About The Position

The Caesars Rewards Supervisor is responsible for overseeing the Caesars Rewards program and its benefits, ensuring the team effectively promotes and trains all aspects of the program. This role requires thorough knowledge of the Caesars Rewards Visa program and motivating the team to meet acquisition goals. The supervisor ensures Representatives can answer guest questions accurately regarding the loyalty program, property promotions, events, and direct marketing offers. They also ensure the team uses Family Style Service standards to create a positive guest experience, maintains composure in difficult guest situations, and communicates new initiatives positively. The role involves creating a supportive culture for employees, conducting performance evaluations, coaching, and meeting departmental customer service goals. The supervisor collaborates with the Marketing Operations Manager to improve processes, culture, employee recognition, training, and promotion execution. Additionally, they assist with interviewing, hiring, and training employees, perform administrative tasks, maintain data integrity and confidentiality, and ensure compliance with all rules, regulations, and standards.

Requirements

Ability to read, write, speak and understand English.
Must be able to get along with co-workers and work as a team.

Responsibilities

Maintain a high level of knowledge regarding the Caesars Rewards program and its benefits and be able to effectively promote and train all aspects of the program.
Have thorough knowledge of the Caesars Rewards Visa program and successfully motivate the team to meet minimum established monthly goals for Caesars Rewards Visa acquisition.
Ensure that the team is able to answer guest questions and provide accurate information regarding the loyalty program, property promotions & events, and direct marketing offers.
Ensure that Representatives are using the Family Style Service standards throughout the shift to create fun and excitement while delivering quality guest service.
Maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome.
Communicate all new companies, property, and management initiatives to the team in a positive manner with clear expectations and the enthusiasm to be successful as a team.
Create a caring culture that helps employees succeed and achieve their goals.
Issue performance evaluations as well as coaching for success.
Meet Department customer service goals, and EOS/SFS goals.
Work in conjunction with the Marketing Operations Manager as a team to improve processes, the employee and guest culture, employee recognition, training and the successful execution of all new promotions and program benefits.
Assist in the interviewing, hiring and training of employees.
Perform administrative tasks such as combines and suspends, daily audit, manual account adjustments, research accounts, respond to customer service complaints and work closely with other departments, Corporate Loyalty and Caesars Rewards Centers enterprise-wide to resolve guest issues.
Maintain data integrity and confidentiality when working with guest accounts.
Maintain a high level of knowledge regarding all Caesars Rewards rules & regulations, brand standards and audit standards, as well as property income control standards.
Promote employee safety.
Ensure all team members follow the Everyone Greets Everyone (EGE) policy.
Ensure team members participate in all mandatory meetings and pre-shift BUZZ sessions.
Get along with co-workers and work as a team.
Respond to visual and aural cues.
Present a well-groomed, professional appearance.
Meet the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
Work a varied schedule including holidays, nights and weekends as needed.
Work a reasonable amount of overtime when required.
Perform other duties as assigned.